Representative I, Patient Access - Emergency Dept-Part time -Evenings

Trinity Health•Davenport, IA

1d•Onsite

About The Position

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well. MercyOne Genesis serves a 17-county bi-state region of the Quad Cities (Davenport and Bettendorf, Iowa, and Rock Island and Moline, Ill.) metropolitan area and the surrounding communities of Eastern Iowa and Western Illinois. But when it comes to clinical capabilities and quality, we exceed those geographical limits. We have earned distinction as a two-time national Top 15 Health System, and recognition for being in the top 1 percent in the nation for patient safety. Join the MercyOne Genesis Family! We are looking to hire an Emergency Department Representative I Provides patient focused customer service. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families & physician offices.

Requirements

No experience required
Medical Terminology
CHAT
computer knowledge and strong computer/keyboarding skills
Minimum one (1) year customer service experience.

Nice To Haves

Patient Access experience preferred.

Responsibilities

Be responsible for coordinating all patient registration activities including greeting patients/families, processing patient registration in an efficient and courteous manner, obtaining accurate patient demographics and insurance information, pre-registering patients, contacting precertification agencies when appropriate, obtaining all necessary consents and serving as the initial point of contact for patients coming into MercyOne Genesis
Register patients who present to the ED for ED services
Register patients who present to the hospital for ancillary testing outpatient procedures or hospital admission
Verify insurance benefits
Collect appropriate deposits and co-payments for services and making referrals to the Insurance Verification team as needed
Provide medics and clinical staff any necessary admitting documentation for the ED patients and discussing payment arrangements with patients when appropriate
All tasks must be completed in compliance with HIPAA, EMTALA, CMS and JCHAO guidelines and regulation