Representative, I Carrier Compliance

U.S. Xpress Enterprises, Inc.•Chattanooga, TN

12d•$18 - $21•Remote

About The Position

This role ensures every carrier we work with is legally authorized, insured, and safe under FMCSA and DOT rules, and stays that way. It protects carriers and shippers from regulatory, financial, and operational risk.

Requirements

Associate's degree in transportation, logistics, business, or a related field required, or equivalent experience.
Knowledge of FMCSA, CSA, DOT, and state transportation regulations.
Experience in transportation operations, safety compliance, or regulatory enforcement.
Ability to process large volumes of transactions quickly and accurately.
Proficiency in Microsoft Office, Excel, and Teams, and the ability to research across multiple platforms.
Strong attention to detail, record-keeping, and investigative skills.
Analytical problem-solving and sound decision-making under pressure.
Excellent verbal communication, with the ability to de-escalate and build positive carrier relationships.
Effective time management, organization, and multitasking.
Eagerness to learn new regulations and company guidelines.

Nice To Haves

Bachelor’s degree preferred or equivalent experience preferred.
Experience in the transportation industry is a plus.
Experience with safety audits, risk management, or compliance management systems preferred.

Responsibilities

Vet carriers' operating authority, insurance, and safety standing before onboarding; request and verify current policy documents.
Analyze CSA scores and monitor compliance with DOT, FMCSA, and state rules, including driver qualification, vehicle safety, hours of service, and cargo documentation.
Use compliance software and third-party services to flag carriers that fall out of compliance.
Review violations, prepare corrective action plans, and track resolutions.
Identify internal compliance vulnerabilities and push preventive measures.
Contact carriers and Carrier Representatives to collect missing information and share compliance updates.
Maintain accurate carrier records across multiple systems.
Advisor for staff on compliance requirements and SOPs.