Representative: HIM (Full-time)

Pagosa Springs Medical Center•Pagosa Springs, CO

5d•$19 - $23•Onsite

About The Position

Pagosa Springs Medical Center is seeking a Representative: Health Information Management (HIM) to support the daily operations of the HIM department. This position serves as a primary reception and service point for patients, visitors, providers, and staff. Key responsibilities include assisting with Release of Information (ROI) requests, document scanning and indexing, medical record maintenance, and ensuring the accuracy, confidentiality, and integrity of patient records. The successful candidate will demonstrate excellent attention to detail, strong organizational and customer service skills, the ability to prioritize competing responsibilities and meet deadlines, and a high degree of professionalism when working with sensitive patient information. This role helps protect the accuracy, confidentiality, and integrity of the patient medical record while providing responsive support to patients, providers, staff, and other customers of Pagosa Springs Medical Center. It is an excellent opportunity for someone who is highly organized, detail-oriented, comfortable working with confidential information, and interested in building or expanding a career in Health Information Management and healthcare operations.

Requirements

High school diploma or equivalent
Current AHA BLS Heart Saver certification
Knowledge of Microsoft Office, Access, data entry, and spreadsheets
Strong customer service and communication skills
Strong attention to detail and organizational skills
Ability to maintain confidentiality and appropriately handle sensitive information
Proficiency with computers, scanners, and office software
Ability to prioritize responsibilities and work independently in a fast-paced environment

Nice To Haves

Previous experience in medical records, Health Information Management, a healthcare office, or an administrative setting
Experience with electronic health record systems
Experience with document imaging and scanning processes
Knowledge of Release of Information procedures and HIPAA regulations
Additional language skills

Responsibilities

Greet and assist patients, visitors, physicians, and staff in a professional and courteous manner
Answer incoming telephone calls and respond to questions regarding medical records and HIM services
Provide excellent customer service while handling sensitive and confidential information
Maintain patient confidentiality in accordance with HIPAA and PSMC requirements
Receive, review, and process applicable requests for medical records
Assist patients who present to the department with record requests
Process STAT requests as assigned
Verify patient identity and authorization before releasing protected health information
Ensure records are released in accordance with HIPAA, applicable regulations, and organizational policies
Maintain accurate documentation of ROI activities
Track, log, and assist with completing requests within established turnaround times
Prepare paper documents for scanning by organizing and sorting records
Scan, index, and import medical records into the electronic health record
Verify image quality and ensure documents are indexed to the correct patient record
Identify and correct scanning errors
Reconcile missing or incomplete documentation
Follow established document retention and destruction requirements
File, retrieve, and maintain medical records as needed
Support provider and departmental requests for patient records
Maintain department logs, reports, and tracking systems
Verify the accuracy of medical records before release
Maintain patient confidentiality at all times
Prioritize assigned work and complete responsibilities within established deadlines
Maintain competency through education, training, and in-service activities
Support positive communication and working relationships throughout PSMC