Representative, Guest Services

Simon Property Group•Elizabeth, NJ

1d•Onsite

About The Position

Seeking a passionate individual to deliver world-class service and grow with a dynamic brand. Looking for a career where you can grow? Join us to develop your skills and make a real impact on every guest's day. This position is responsible for serving as a customer services / information source and sales agent, providing miscellaneous service, as herein defined, to guests and retailers. This position is the front-line position and Simon’s interaction with its guests; consequently, strong sales and customer service skills are essential. This position is a temporary role for 90 days but has the possibility to become a permanent position depending on business needs and performance.

Requirements

A high school diploma or equivalent
1-2 years of customer service or sales background
The incumbent must be articulate, outgoing, and present a professional, pleasant, and courteous appearance always
Must be at least 18 years of age
Ability to spend 100% of his/her time on their feet when providing services to all internal and external guests
Ability to effectively perform multiple tasks for up to 5 hours at a time
Ability to work a flexible schedule including weekdays, weeknights, weekends, and holidays mandatory.

Responsibilities

Responsible for representing Simon to guests by providing high quality, efficient, friendly and energetic service.
Delivers on all Simon Service initiatives and delivers excellent service to guests.
Seeking a person with dedication to exceeding guest expectations through exceptional service and seamless operations.
Hard-working, honest, and a fast learner, eager to gain experience and contribute positively to a dynamic service team.
Responsible for executing on all tourism initiatives (including individual and group tours), Simon + program enrollments and tracking, and other programs unique to specific centers.
Ability to respond to guest and retailer inquiries and advise on the appropriate resolution.
Responsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, and ensuring that all displayed information is current and relevant.
Serves as “Seller” function of the Simon Coupon Book program, and/or other payment products.
Overseas daily financial management (including responsibility for own deposit and reconciliation) of all initiatives sold at Simon Guest Services including Simon Coupon Book, and other mall programs.
Implements and follows all cash handling procedures by corporate guidelines for the POS and all Simon income-generating initiatives.
Provides support and assistance to co-workers and to other departments as requested by all supervisors; participates in team meetings and efforts to implement the center’s projects and achieve the center’s goals.
Maintains confidentiality and follows the code of ethics.