Representative, Donor Care

planintern•Toronto, ON

1d•Hybrid

About The Position

The Donor Care Team is an integral part of Plan International Canada, as it supports the care, retention and acquisition of our donor portfolio. Working collaboratively within a team of creative, high energy and like-minded individuals, the ideal candidate will bring an innovative and professional approach to the team and embody the vision and mission of Plan International Canada.

Requirements

Fluency in oral and written English
Accurate data entry skills, proficiency in Microsoft Office Suite, excellent database, email software and spreadsheet management experience
Goal oriented work ethic with the ability to work collaboratively in a team environment and self-motivated to spend approximately 80% of the day on the phone
Demonstrated persuasion, influencing and verbal communication skills
A passion for mission driven work and personal values aligned with those of Plan International Canada’s organizational values
Applicants must be eligible to work in Canada for the duration of the work term. Proof of eligibility will be required.

Nice To Haves

Experience with sales calls, community outreach, customer service and/or the tele-service industry is an asset

Responsibilities

Provide exceptional customer service, have empathy and build rapport to make every interaction meaningful through phone, email, written correspondence and live chat
Ensure optimum performance and first call resolution through active listening, adaptable conversational skills and persuasive questions
Re-engage lapsed donors and build donor loyalty by providing recommendations and alternative solutions to maintain a donor’s financial contribution
Continuously educate and inform donors about the impact Plan International Canada is having around the world, enabled through their generosity
Contribute to the success of Plan International Canada’s campaigns through process improvements and donation processing