Donor Contact Representative

Walter L. Shepeard Comm•Augusta-Richmond County, GA

6d•Onsite

About The Position

At Shepeard Community Blood Center, every call you make has the power to save lives. We're seeking a passionate and friendly communicator to join our team as a Donor Contact Representative. If you enjoy connecting with people, we’d love to have you!

Requirements

High school diploma or equivalent.
At least one year of experience in a public-facing role, preferably in sales or customer service.
Excellent persuasive and interpersonal skills.
Accurate data entry abilities.
Ability to work well in a team and handle diverse co-workers.
Flexibility to work various schedules and travel as needed.
Ability to remain stationary for extended periods, move through the office, and handle materials weighing up to 35 pounds.

Nice To Haves

Courses in sales, communication, and computer data entry are preferred.
Call center and receptionist experience are a plus.

Responsibilities

Make outgoing calls to established donors, encouraging them to donate blood based on eligibility, blood type, and inventory needs.
Maintain and update donor records, including changes in contact information and other relevant details.
Respond to donor questions within your scope of knowledge, and refer more complex queries to the appropriate department.
Perform reception duties, manage visitor rosters, distribute mail or notify directors when mail has arrived, and monitor surveillance cameras.
Work closely with other departments to ensure a positive donor experience and promote teamwork.
Be prepared to work weekdays, weekends, and travel to various locations as needed.
Assist all departments in promoting positive customer relations to enhance donor retention.
Keep the area neat and orderly. Organize and maintain donor incentives in a neat and orderly fashion.