Donor Contact Representative Coordinator

Walter L. Shepeard Comm • Augusta, GA

5d • Onsite

About The Position

Join Shepeard Community Blood Center as our Donor Contact Representative Coordinator and play a vital role in helping save lives in our community. In this influential role, you’ll lead a team of donor contact representatives, guiding them with strategy, encouragement, and the tools they need to achieve—and exceed—donor recruitment goals. If you’re passionate about people, energized by team success, and motivated by purpose, we want to meet you!

Requirements

• Supervisory experience preferred
• Bachelor’s degree preferred.
• Experience in tele‑recruitment or call center leadership preferred.
• Strong people‑leadership and communication skills.
• Ability to analyze data, make informed decisions, and maintain confidentiality.
• Confidence in leading a team with diverse personalities and communication styles.
• Commitment to creating a positive customer service experience.
• Regular standing, walking, reaching, bending, and twisting.
• Occasional lifting up to 40 lbs.
• Ability to work for extended periods sitting in a call‑center style environment.
• All applicants selected for hire must undergo a pre-employment drug screening.

Responsibilities

• Motivate and support donor contact representatives in meeting recruitment targets.
• Facilitate regular team meetings to communicate goals, updates, and solutions.
• Build and maintain teamwork schedules.
• Promote a positive, collaborative, and mission‑focused work environment.
• Achieve established Key Performance Indicators (KPIs).
• Monitor team and individual KPIs, providing timely coaching and feedback.
• Review daily performance reports and develop improvement plans as needed.
• Train newly hired representatives to ensure confidence and success.
• Provide ongoing development opportunities for the team.
• Stay current on industry trends and incorporate best practices into training.
• Partner closely with the Director of Community Resources to execute effective tele‑recruitment strategies.
• Analyze data to identify opportunities for operational and recruitment optimization.
• Assign call lists, shifts, and donor outreach coverage.
• Monitor calls to ensure adherence to standards and regulatory requirements.
• Provide feedback that supports continuous quality improvement.
• Oversee IQE documentation, duplicate donor paperwork, and donor change form processes.
• Work with other departments on special collections recruitment needs.
• Partner with Quality Assurance on SOP variances and documentation.
• Contribute to a culture of teamwork and shared purpose.
• Take the lead in recruiting platelet donors and supporting apheresis donor scheduling.
• Support engagement through third‑party platforms.
• Perform all responsibilities of a Donor Contact Representative when needed.

Benefits

• Your work directly supports our mission: saving lives through blood donation.
• You’ll join a team that values compassion, integrity, and excellence—and you’ll help ensure our community has the lifesaving blood it needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level