Representative, Customer Solutions

Spire Inc. • Birmingham, AL

9d • Onsite

About The Position

We are committed to understanding the needs of the homes and businesses we serve. That's why we're always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people. And we find the best by hiring those who share our values of safety, inclusion and integrity, and demonstrate the competencies that bring the Spire vision, mission and culture to life: Adaptability, Collaboration, and Ownership. By living our values and competencies, we strive to create an environment where employees feel welcome, respected and valued. We’re looking for a customer solutions representative to bring their energy to our team. At Spire, we’re dedicated to understanding our customers’ needs and goals to better serve them today and tomorrow. That’s why we’re always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

Requirements

• You have a high school diploma or equivalent
• To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily.
• The requirements listed above are representative of the knowledge, skill, and/or ability required.

Nice To Haves

• You like to take charge, and people often look to you for direction or guidance
• You’re quick to identify issues and enjoy tackling them head-on
• Your friends would describe you as “cool as a cucumber” when things get hectic
• You’re interested in where the energy industry is going, and you want to be part of it

Responsibilities

• Answering inbound customer calls, emails, and chats
• Finding the quickest and most effective solution to customer issues such as service orders, service disconnection/reconnection, service complaints, billing, payment arrangements, web account access/use, gas-related emergencies and special campaigns/promotions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED