Representative, Customer Service

Definity Insurance Company • Waterloo, ON

21d • CA$45,000 - CA$82,100 • Hybrid

About The Position

The successful candidate will report into a Team Leader, CCA. You will be responsible for answering incoming inquiries that come through email or phone. We are looking for someone with a positive attitude that will assist our customers and help them until a resolution is reached. This position is being posted to fill an existing vacancy. We encourage you to apply even if you don’t meet every requirement, as we are actively seeking diverse backgrounds and perspectives. Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with.

Requirements

• Exceptional communication skills, both verbal and written
• Strong customer service, problem solving and resolution skills
• Proven ability to multi-task and think on your feet in a fast-paced environment
• Ability to work independently and in a team environment
• Strong attention to detail to ensure accuracy of information
• No insurance industry experience required
• Must be available to work Saturdays and Sundays on a regular basis

Responsibilities

• Respond promptly and professionally to incoming inquiries by telephone, or email
• Taking ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed
• Establish and maintain good rapport with customers by using positive language and anticipating their needs
• Gather all necessary information, inputting it accurately into company database
• Provide the insured with basic information on coverage, and arrange any necessary supplemental services
• Provide data tracking support and manage spreadsheets

Benefits

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed