Representative - Customer Service

Wesco•Brockville, ON

7h•CA$22 - CA$27•Onsite

About The Position

As a Customer Service Representative, you will respond to customer inquiries primarily through email to provide information and resolve issues. You will handle mostly routine inquiries as well as some more complex concerns, ensuring timely and accurate resolution. You will analyze customer service needs and identify appropriate solutions, communicating clearly with customers throughout the process. For more complex issues, you will collaborate with and refer cases to service or technical teams for follow-up as needed.

Requirements

High School Degree or Equivalent required
2-4 years of relevant experience
Solid interpersonal skills that allow one to work effectively in a diverse working environment
Able to effectively communicate both verbally and in writing
Able to work well under pressure
Strong attention to detail
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Computer literate, including effective working skills of MS Word, Excel, and e-mail

Nice To Haves

College Diploma preferred

Responsibilities

Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
Process payments for cash account customers.
Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
Back-up support to sales counter with walk in and telephone inquiries.