Representative, Customer Loyalty

Brink's Inc

4d•Remote

About The Position

Brink's, Incorporated is the premier provider of secure logistics solutions, including transportation, ATM servicing, currency processing, and other value-added services to financial institutions, retailers, and other commercial and government entities. The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for a Customer Loyalty Representative. The Customer Loyalty Representative is responsible for reducing customer churn and protecting recurring revenue by identifying at-risk customers, understanding drivers of dissatisfaction, and executing retention strategies that improve renewal and expansion outcomes. The position partners cross-functionally with Sales, Customer Experience, and Revenue Management to analyze churn trends, design and run targeted interventions (e.g., save offers, lifecycle programs, proactive outreach, and adoption enablement), and improve customer experience across the full journey. Success is measured through improved retention metrics and reduce cancellations. The role will report directly to the Customer Loyalty Manager.

Requirements

3 years of combined customer service and sales experience
Minimum of 3 years’ experience working directly with customers or sales
Minimum of 3 years working with Microsoft Office products

Nice To Haves

Experience in banking- or transportation-related sales/customer service.
Knowledge of decision-making process and workflow of financial institutions and commercial/retail markets with a small to mid-sized market focus
Successful experience in decision-making positions in a company that falls within targeted markets.
Demonstrated negotiation, customer service, planning, and presentation skills.
Advanced communication skills, both written and verbal
Bachelor's or advanced degree in Sales, Marketing, or Business

Responsibilities

Support Business teams with customers who are at risk of churning with Brinks.
Drive results through calls and activities retain customers.
Utilize strategies to monitor and guide customer activity.
Motivated to develop skills and build solid customer relationships at all levels with their accounts.
Save customers through proactive and reactive approaches.
Take ownership of high-priority customer issues that exceed frontline support capabilities.
Execute Corporate Pricing Initiatives.
Understand customer needs and provide solutions to deliver fair customer outcomes.
Working with internal departments to ensure the customer does not leave Brink's.
Perform other duties as assigned or necessary.