Customer Loyalty Representative - Full-time (Remote)

Viking Pest • Warren, NJ

6d • Remote

About The Position

Viking Pest Control is seeking a Customer Loyalty Advocate who embodies our core values through professional, courteous communication and a commitment to customer satisfaction. As a Customer Loyalty Advocate, you'll be the voice of Viking-supporting our clients, resolving issues, and ensuring every customer interaction reinforces our reputation as the industry leader in pest control. We're searching for a people-oriented problem-solver who thrives in a fast-paced environment. If you're a strong communicator with a positive attitude and a passion for helping others, you could be a great fit. Previous customer service experience-especially in pest control or high-volume call settings is a plus.

Requirements

• Strong written and verbal communication skills
• A calm, empathetic, and patient demeanor
• Excellent multi-tasking, time management, and organizational abilities
• Comfort working in a high-volume, fast-paced environment
• Proficiency in Microsoft Office 365
• Ability to sit, stand, walk, and use a computer/phone for extended periods
• Willingness to work two Saturdays per month

Nice To Haves

• PestPac experience preferred
• Previous experience handling multi-line phone systems is a plus
• Previous customer service experience-especially in pest control or high-volume call settings is a plus

Responsibilities

• Answer inbound customer calls and provide timely, accurate solutions.
• Communicate with customers through email, chat, and text platforms.
• De-escalate concerns with professionalism, empathy, and patience.
• Educate customers on our services and assist with troubleshooting using our CRM (PestPac).
• Update and review customer accounts, including service, billing, and warranty details.
• Schedule appointments clearly and efficiently.
• Collaborate with other departments to improve the overall customer experience.
• Identify upsell opportunities and offer value-added services when appropriate.
• Accurately enter data, process payments, and support Inside Sales as needed.
• Document customer concerns and escalate issues appropriately.
• Support special projects and participate in ongoing customer service initiatives.

Benefits

• Competitive compensation
• Paid time off including eight paid holidays
• Comprehensive benefits, including health, dental, vision, and 401(k) with company match.
• Career growth opportunities in a fast-growing, innovative company.
• Ongoing training and professional development programs.
• A collaborative, inclusive, and supportive work environment where your contributions are valued.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed