Alltrista - Representative, Customer Care

Alltrista Plastics•Greer, SC

11h•Onsite

About The Position

Responsible for understanding & representing the “voice of the customer” inside of Alltrista. This includes all aspects of ensuring customer satisfaction including quotations, samples, and order fulfillment.

Requirements

3-5 years of experience in Sales or High-level Customer Service/Inside Sales in a manufacturing environment.
1-2 years of negotiation experience.
Basic understanding of ERP systems.
Basic understanding of HubSpot.
Strong phone contact and email handling skills and active listening.
Thorough computer skills to include the use of Advance Order Entry.

Responsibilities

Accountable for receiving and entering customer purchase orders (written), process customer invoicing, provide product pricing, process sample request, process RMAs, initiate CAPAs and provide order status for the customer.
Efficiently maintains the Customer Order Schedule using the appropriate tools available including business software and production monitoring software.
Build sustainable relationships and trust with customer accounts through open and interactive communication. Also attract potential customers by answering product and service questions and suggestion information about other products and services.
Follow communication procedures, guidelines and policies implemented by the Director of Customer Care.
Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Provide accurate, valid and complete information by using the right methods/tools.
Identify and assess customers’ needs to achieve satisfaction.
Communicate any changes to the customer and the appropriate internal personnel.
Build, maintain, & establish relationships with customers. Also, facilitate CSI. (Customer Service Index).
Establish and maintain “Safety and Housekeeping”. Maintains enforcement of and compliance with policy and procedures to ensure that the results conform to planned and/or desired results and to assure a safe working environment is maintained. Establish and maintain “Safety and Housekeeping” to achieve Alltrista’s vision of safety and a “dazzlingly clean” work environment.
Build solid relationships with customers.