Representative Client Service I | Multispecialty Clinic | Full-Time | Days

UF Health•Jacksonville, FL

About The Position

Reports directly to the designated immediate manager within the assigned medical practice or outpatient department. Coordinates and schedules patient appointments to support a smooth and efficient patient experience. Interviews patients to obtain accurate demographic and financial information, performs patient registration and related functions, and obtains required signatures and documentation for billing and insurance purposes. Processes laboratory orders and other diagnostic testing requests through the computer system at the direction of physicians. Completes end-of-day disposition procedures and maintains accurate statistical information related to patient activity. Greets patients, announces their arrival to appropriate clinical staff, and responds to incoming telephone calls for the department or practice. Serves as a professional liaison among patients, nurses, physicians, and other healthcare team members. Provides exceptional customer service, maintains a welcoming and professional environment, and assists patients with questions and departmental needs. Serves patients of all age groups.

Requirements

High school diploma or GED.
Excellent decision-making skills and initiative.
Strong attention to detail.
Excellent verbal communication skills in English.
Basic arithmetic skills for cashiering.
Data-entry experience.
Ability to prioritize tasks and organize workflow.
Ability to handle stressful situations professionally in a customer-service setting.
One year of experience with third-party payors.
Computer experience entering data and reviewing patient demographic material.

Nice To Haves

ICD-9 and CPT coding experience or knowledge.
Completion of a standard medical terminology course.
Up to four years of clerical or customer-service experience, ideally in a healthcare-related industry.

Responsibilities

Coordinate and schedule patient appointments.
Interview patients to obtain accurate demographic and financial information.
Perform patient registration and related registration functions.
Obtain required patient signatures and documentation for billing and insurance purposes.
Process laboratory orders and other diagnostic testing requests through the computer system at the direction of physicians.
Complete end-of-day disposition procedures and maintain accurate statistical information related to patient activity.
Greet patients upon arrival and announce their arrival to appropriate clinical staff.
Respond to incoming telephone calls for the department or practice.
Serve as a professional liaison among patients, nurses, physicians, and other healthcare team members.
Provide customer service, maintain a welcoming and professional environment, and assist patients with questions and departmental needs.