Rep., Centralized Resident Services ($27.45)

Irvine Company•Irvine, CA

8d•Onsite

About The Position

The Representative, Centralized Resident Services, is responsible for providing administrative and customer service support to residents and on-site teams throughout the resident life cycle. Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley. With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience. We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities. Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles. The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Requirements

Strong organizational skills and attention to detail.
Excellent written and oral communication and interpersonal skills.

Responsibilities

Coordinate debt recovery efforts with current and former residents. Contact residents regarding outstanding balances, review payment options, establish and track payment plans prior to escalation to third-party collections.
Review and process resident account payments accurately and resolve ledger discrepancies.
Address resident inquiries via phone and email. Provide exceptional customer service in all resident interactions by promptly addressing concerns, identifying resolutions, and providing next steps.
Complete resident account adjustments to ensure resident ledgers, renewals, and account details are recorded accurately in the appropriate operating platform.
Manage the eviction process from initiation of eligible resident accounts through money judgment. Maintain communication with legal counsel to track eviction statuses and provide updates to the on-site teams as needed.
Coordinate with residents to ensure compliant renter’s insurance policies.