Representative - Admissions Services

HonorHealth • Phoenix, AZ

3d • Onsite

About The Position

Admits clients to the hospital, which includes collecting information and deposits, completing forms and obtaining signatures, scanning ID cards/documents, and updating ADT systems. Ensures all patients are efficiently and accurately registered and prioritizes patients during periods of high volume. HonorHealth is a nonprofit healthcare system in the greater Phoenix area, focused on providing an excellent healthcare experience.

Requirements

• High School Diploma or GED Required
• 6 months medical office, hospital registration/business/banking/medical insurance office/customer service experience. Required

Nice To Haves

• 1 year experience at a medical office or other hospital/ nursing home facility. Preferred

Responsibilities

• Greets patients and the public, providing necessary information in a courteous and professional manner while supporting HIPAA regulations and HonorHealth confidentiality standards.
• Ensures a positive patient experience by addressing patient questions and concerns in an empathetic and professional manner.
• Processes pre-registered accounts, completes registration and admissions information by obtaining patient demographic, insurance, financial and medical information in accordance to revenue cycle criteria.
• Obtains required signatures on all medical, financial and compliance documents.
• Prepares supportive paperwork, including patient identification band to assure accurate patient identification in accordance with Red Rule Policies.
• Scans all appropriate documents into the electronic medical and financial record, including patient identification, insurances cards, patient advanced directives, Conditions of Admissions, Financial Agreements, physician orders/scripts and any other pertinent paperwork.
• Responsible for adhering to all third party payer requirements including Medicare, Medicaid, managed care, Blue Cross and commercial plans.
• Verifies insurance eligibility and coverage and executes appropriate insurance notification procedures.
• Obtains prior authorization in order to avoid non-compliance, denials and/or penalties to the patient, hospital and physician(s).
• Initiates notifications to insurances as required.
• Checks for medical necessity and follows appropriate procedures depending on results.
• Keeps supervisor and/or lead informed of all unique situations and problem accounts.
• Requests and accepts payments for balances due on accounts upon admission or at the time of discharge, including patient co-payment, deductible, and co-insurance responsibilities and pre-payments for uninsured or underinsured patients.
• Collaborates within the multi-disciplinary health care team to facilitate and ensure patient satisfaction and maximization of reimbursement.
• Helps with department training when needed.

Benefits

• Great care starts with great people.
• Our culture is built on warmth and neighborly kindness.
• Highly skilled professional with deep expertise and an unwavering dedication.
• Delivering a healthcare experience that simply feels better.
• Nine acute-care hospitals
• Over 200 primary, specialty and urgent care centers
• More than 17,000 team members and 4,000 medical staff
• Focused on doing what matters most — caring for people and communities across the greater Phoenix area.
• Go all in for your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED