Representative - Admissions Services

HonorHealth•Mesa, AZ

10d•Onsite

About The Position

HonorHealth is seeking a Representative for Admissions Services at their Mesa Emergency Center. This role is crucial for admitting clients to the hospital, ensuring efficient and accurate registration, and providing a positive patient experience. The position involves collecting necessary information, processing payments, and collaborating with the healthcare team to maximize reimbursement and patient satisfaction. HonorHealth is a large, nonprofit healthcare system in Arizona with a culture of warmth and kindness, dedicated to caring for the community.

Requirements

High School Diploma or GED - Required
6 months medical office, hospital registration/business/banking/medical insurance office/customer service experience - Required

Nice To Haves

1 year experience at a medical office or other hospital/ nursing home facility - Preferred

Responsibilities

Admits clients to the hospital, collecting information and deposits, completing forms, obtaining signatures, scanning documents, and updating ADT systems.
Ensures all patients are efficiently and accurately registered and prioritizes patients during periods of high volume.
Greets patients and the public, providing necessary information in a courteous and professional manner while supporting HIPAA regulations and HonorHealth confidentiality standards.
Ensures a positive patient experience by addressing patient questions and concerns in an empathetic and professional manner.
Processes pre-registered accounts, completes registration and admissions information by obtaining patient demographic, insurance, financial and medical information in accordance to revenue cycle criteria.
Obtains required signatures on all medical, financial and compliance documents.
Prepares supportive paperwork, including patient identification band to assure accurate patient identification in accordance with Red Rule Policies.
Scans all appropriate documents into the electronic medical and financial record, including patient identification, insurances cards, patient advanced directives, Conditions of Admissions, Financial Agreements, physician orders/scripts and any other pertinent paperwork.
Adheres to all third party payer requirements including Medicare, Medicaid, managed care, Blue Cross and commercial plans.
Verifies insurance eligibility and coverage and executes appropriate insurance notification procedures.
Obtains prior authorization to avoid non-compliance, denials and/or penalties.
Initiates notifications to insurances as required.
Checks for medical necessity and follows appropriate procedures.
Keeps supervisor and/or lead informed of all unique situations and problem accounts.
Requests and accepts payments for balances due on accounts upon admission or at the time of discharge.
Collaborates within the multi-disciplinary health care team to facilitate and ensure patient satisfaction and maximization of reimbursement.
Helps with department training when needed.