Représentant(e) du service à la clientèle

Healthmark Services Ltd. • Granby, QC

4h • Onsite

About The Position

Healthmark Services Ltd is seeking a Customer Service Representative to join their team. In this role, you will be the first point of contact for customers, providing exceptional service and support. You will assist customers with inquiries, resolve issues, and promote products and services through effective communication. The Customer Service Representative will work closely with various teams such as Sales, Warehouse, and Purchasing, providing effective and timely feedback and support to internal and external customers.

Requirements

• Minimum 1+ years working in a strong customer service experience
• Ability to work independently while being an active member of a dynamic team
• Self-starter, with the ability to work under minimal supervision.
• Excellent interpersonal skills, outgoing, energetic, proactive, positive and solution driven attitude with a strong sense of urgency.
• Good knowledge of PC's: including Microsoft Word, Excel, PowerPoint.
• Fully Bilingual: French and English

Nice To Haves

• Knowledge of ERP- Business Central (BC) is an asset
• Attention to detail and accuracy are essential.
• Strong relationship building and excellent customer service skills, coupled with professional time management, organizational, and communications skills.
• Ability to multi-task and prioritize workflow.

Responsibilities

• Provide outstanding customer service by responding to inquiries via phone, email, or chat in a timely manner.
• Communicate effectively in English and French.
• Analyze customer needs and provide appropriate solutions or recommendations.
• Handle customer complaints with professionalism and empathy, ensuring a positive experience.
• Utilize phone etiquette to always maintain a courteous and professional demeanor.
• Upsell products and services based on customer interests and needs.
• Document customer interactions accurately in the system for future reference.
• Collaborate with team members to improve processes and enhance customer satisfaction.

Benefits

• Generous compensation package including a competitive base salary and variable compensation
• Fantastic comprehensive healthcare benefits
• Dental benefits
• Paramedical services granting access to different practitioners
• Mental health support
• Orthotic and footwear coverage for custom boots or shoes
• Emergency travel insurance ensuring peace of mind while you travel

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree