Représentant(e) aux ventes internes bilingue – Programmes gouvernementaux/Bilingual Inside Sales Representative, Government (Ottawa)

Konica Minolta Business Solutions, U.S.A., Inc. • Ottawa, ON

2d • Onsite

About The Position

We are looking for an Inside Sales Representative who thrives on delivering exceptional customer support, managing high‑volume interactions, and contributing to the success of strategic government programs. This role is about consistency, responsiveness, and impact in a fast‑paced, high‑visibility environment. As an Inside Sales Representative, your work supports meaningful outcomes across the business. By ensuring a seamless customer experience and supporting the delivery of government contract requirements, you help Konica Minolta maintain strong client relationships while driving operational excellence and revenue growth.

Requirements

• Experience in inside sales, customer service, or client support environments
• Strong communication and relationship‑building skills
• High attention to detail and ability to manage high‑volume, multi‑task workflows
• A customer‑focused mindset with a commitment to service excellence
• Strong organizational and time management skills
• Proficiency in Microsoft Office and familiarity with CRM tools
• Ability to work independently in a fast‑paced environment

Nice To Haves

• Bilingualism (French & English) is considered an asset
• Experience with government contracts, IT, or office equipment industries is an asset

Responsibilities

• Provide responsive support to government departments and agencies utilizing the WTD National Master Standing Offer (NMSO)
• Deliver accurate and compliant pricing quotes and order validation aligned with contract requirements
• Review and manage incoming orders to ensure data accuracy and completeness prior to processing
• Coordinate with internal teams to process, track, and fulfill orders through deployment
• Maintain ongoing communication with customers to ensure satisfaction and identify upgrade or growth opportunities
• Manage and update account activity, opportunities, and pipeline within CRM systems
• Support contract administration activities, including catalogue updates, price refresh cycles, and compliance requirements
• Assist in reporting sales activity, tracking performance, and monitoring competitive positioning
• Support internal stakeholders (Account Managers, Program Managers) with documentation, responses, and client engagement
• Provide guidance and support to clients navigating portals and ordering processes

Benefits

• Régime d’assurance (santé, dentaire, etc.)
• Programmes d’épargne et de retraite
• Congés payés et mesures de bien‑être
• Opportunités de formation et de développement professionnel

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed