Centre Vétérinaire Laval - Représentant au service à la clientèle

Vet et Nous•Laval, QC

8d•Onsite

About The Position

Vet et Nous is a multidisciplinary team of specialists and high-level general veterinarians. Our mission is to take care of our clients' animals as if they were our own. Our teams are spread across three emergency and referral centers open 24 hours/7 days and several general practice hospitals in the Montreal, Laval, Montérégie, Laurentides, Lanaudière, Mauricie, and Capitale-Nationale regions. Our facilities offer comprehensive services for owners of dogs, cats, birds, and exotic animals. You are the first person to come into contact with our clients. Your compassion and calm will be crucial in building their trust and reassuring them! You will be the link between clients and our medical team. You are responsible for relaying client communications and directing them to the appropriate professional.

Requirements

Experience in customer service is an asset
Good interpersonal skills
Mastery of spoken and written French
Autonomy and versatility
Resourcefulness
Excellent priority management
Ability to exercise discretion

Responsibilities

Welcome, inform, and direct clients
Open files
Manage the telephone (client information, appointment booking and confirmation, etc.)
Manage billing and handle the cash register
Send and manage the email inbox
Ensure good communication between clients and the medical team
Manage orders and returns (food restocking)
Participate in meetings or training sessions, allowing you to acquire knowledge that can be useful in answering client questions
Ensure good communication with your team
Perform various related office tasks