Repossession Specialist M-F 8am-5pm

Fifth Third Bank•Grand Rapids, MI

1d•Onsite

About The Position

Under moderate supervision, this role involves completing research using skip tracing tools and processing orders for voluntary, involuntary, and impound loan repossession assignments and reassignments while adhering to all state and federal laws. The specialist will also review and complete requests for repossession cancellations and redemptions, as well as review various additional repossession charges, including requests for additional towing, storage, or repair fees. This includes conducting research and approving, negotiating, or denying fees. The role is responsible for risk management through open communication, escalating concerns, and following established policies and procedures. Accountability includes acting in the best interest of customers and colleagues, ensuring actions and behaviors contribute to a positive customer experience, and managing risks of all types within the Bank's risk appetite.

Requirements

High school diploma or equivalent required.
Minimum 2 years of collections, repossession, or equivalent work experience.
Excellent verbal and written communication skills.
Strong experience with Microsoft office products, such as Word, Excel, PowerPoint, and Outlook.
Proficient with computer systems and keyboarding / data entry skills with moderate speed and accuracy.
Ability to work in a team environment, presenting a professional image and commanding the respect of peers and leadership.
General knowledge of collection laws, regulations, principles of credit lending, and risk management.
Utilizes a fair degree of independence and problem solving.
Ability to multi-task and be flexible while managing change.
Proficient with computer systems and keyboarding / data entry skills with moderate speed and accuracy.
Self-motivated, professional with strong organizational and problem-solving skills.

Responsibilities

Conduct research, utilize skip tracing tools, and evaluate data from multiple sources to make strategic actionable decisions.
Submit voluntary, involuntary, and impound repossession assignments/reassignments using multiple systems.
Monitor daily verbal and written correspondence regarding impounds, contact any third party that has possession of the Bank’s collateral, and negotiate all storage/tow/repair charges.
Accurately process and document all requests for repossession cancellations and redemptions.
Reconcile and review vendor invoices to ensure agreed upon charges are paid and process adjustments to post repossession fees.
Follow state and federal laws to protect both the Bank and the customer.
Collaborative approach to identify and recommend solutions to issues.
Consistently meet or exceed commitments as defined by leadership.
Perform any other duties as assigned.