Sales Support Specialist M-F 8AM to 5PM

Search here for Career opportunities with The AZEK Company•Dahlonega, GA

3d•Onsite

About The Position

The Sales Support Specialist will be successful in this role by consistently achieving the following outcomes: Warranty and Claims Support, Sales Order Processing, Administrative Task Execution, Communication & Scheduling, Customer Service & Dealer Engagement, and Cross-Functional Collaboration. This role requires a proactive, service-oriented, and professional attitude, with the ability to work both independently and collaboratively in a fast-paced environment.

Requirements

High school diploma or GED required
2–3 years of experience in office administration, clerical support, or customer service
Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Strong verbal and written communication skills
Excellent attention to detail and organizational skills
Ability to manage multiple tasks and shifting priorities in a fast-paced environment
Demonstrates a proactive, service-oriented, and professional attitude
Comfortable working independently and collaboratively as part of a team

Nice To Haves

Associate degree in Business Administration preferred

Responsibilities

Ensure warranty requests are logged, tracked, and responded to within 24 hours, maintaining up-to-date status documentation and clear communication with dealers.
Achieve an error rate of less than 2% in warranty documentation and follow-up communications.
Accurately enter sales orders as a backup to the Dealer Support Team ensuring no disruption in order timelines or dealer experience.
Assist in monitoring the job order queue to reduce backlogs during peak periods or staff absences.
Manage routine administrative functions (e.g., filing, supply ordering, meeting prep) with minimal oversight.
Maintain internal tools, trackers, and templates with current information, supporting reporting needs and team visibility.
Professionally handle inbound calls and emails, routing to the correct destination on the first attempt.
Maintain professional, clear, and helpful communication across phone, email, and other platforms, contributing to satisfactory dealer satisfaction ratings.
Act as a helpful point of contact for Dealer Support Specialists by identifying gaps, assisting with order entry, and responding to time-sensitive needs.
Build trust through timely follow-up, accurate information sharing, and a solution-oriented mindset.
Anticipate team needs and proactively provide assistance that removes obstacles or improves workflow.
Identify opportunities to improve processes and support continuous improvement within the Sales Admin team.