Repossession Specialist II

Stellantis Financial Services • Dallas, TX

1d • Hybrid

About The Position

Repossession Specialist II is responsible for managing the repossession process for delinquent accounts, serving as a key liaison between borrowers and internal teams. This role involves identifying resolution opportunities, coordinating with the replevins team when necessary, handling escalated cases, and providing guidance to junior team members to ensure efficient and compliant recovery operations.

Requirements

• Minimum of two to three years of auto collection experience with intermediate knowledge of regulations and policies regarding repossessions
• High School Diploma and/or GED
• Overtime required on an as needed basis.
• Travel 0-10% - as required on an as needed basis.
• Must have reliable transportation and live within a commutable distance to one of the following cities: Dallas, Texas (Hybrid)
• Complies with the Fair Debt Collection Practices Act and relevant laws; proficient in basic math operations across various units of measure.
• Must be authorized to work in the United States.
• Candidates must possess authorization to work in the United States.

Nice To Haves

• Demonstrates excellent communication, interpersonal, customer service, and organizational skills with strong attention to detail.
• Excels in time management, task prioritization, delegation, and performing under high-paced, stressful conditions.
• Possesses strong analytical and problem-solving abilities, with proficiency in Microsoft Office Suite and related software.
• Maintains deep knowledge of the captive finance and auction industry, identifying key drivers and developing mitigation strategies.

Responsibilities

• Evaluates and assigns accounts approved for repossession, including involuntary, voluntary, abandoned, and impounded cases.
• Conducts light skip tracing, reviews payment activity or arrangements, and places accounts on hold or closes them when appropriate.
• Assigns accounts to repossession companies and follows up with agents to ensure timely updates and resolution.
• Documents secure vehicles in the system and notify all relevant departments; handles impounded vehicles and secure their release.
• Closes dead-end assignments and forwards unresolved cases to the skip department for further investigation.
• Assists in selecting repossession agents, negotiates fees, and verifies insurance and bond coverage.
• Ensures compliance with legal requirements including RTC, SCL, SSCRA, and Bankruptcy protections, processes vehicle reinstatements and redemptions.
• Reviews repossession invoices, posts to the AMW screen, forwards for payment, and maintains confidentiality while accessing sensitive consumer information.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED