Repossession Specialist I

Commerce Bank•Kansas City, MO

2d•Remote

About The Position

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are.

Requirements

High School Diploma or equivalent combination of education and experience required
1+ year related customer service experience required
Basic knowledge of repossession and remarketing platforms, such as AutoIMS, IBEAM
Basic knowledge of lien perfection and repossession laws/regulations
Ability to maintain a high degree of confidentiality
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Basic level proficiency with Microsoft Word, Excel and Outlook

Nice To Haves

Collections experience preferred

Responsibilities

Assign and track repossession orders via vendor portals
Remarket and liquidate bank-owned assets to positively impact both direct and indirect consumer loan net losses while remaining compliant with repossession laws and Bank policies and maintaining an acceptable level of quality assurance and productivity
File physical damage insurance claims, request ancillary product cancellation refunds, and negotiate fees to further reduce per unit losses
Interact with outside vendors, including repossession agents, forwarders, dealerships, etc.
Generate, send and track regulatory required notifications to borrowers
Negotiate with borrowers, vendors, etc. as needed
Ensure proper documentation and account maintenance
Coordinate collateral and/or personal property redemption
Contact originating dealership for ancillary product cancellation
Perform other duties as assigned