Repossession Specialist II

ORNL Federal Credit Union • Knoxville, TN

6d • Hybrid

About The Position

The Repossession Specialist II supports the credit union’s recovery efforts by managing delinquent consumer loan accounts, coordinating repossession activities, and overseeing collateral recovery in compliance with credit union policies and applicable state and federal laws. The role contacts members regarding past-due loans, coordinates repossession assignments, monitors recovered collateral, assists members with repossession-related inquiries, works with vendors and internal departments throughout the recovery process, and processes vendor invoices.

The position also performs administrative duties related to repossessions, including preparing and distributing required notices, and initiates and processes eligible ancillary product cancellations. It monitors outstanding requests to ensure timely resolution and receipt of applicable refunds. The specialist serves as backup for repossession operations, including warranty and ancillary product claims, and performs other job-related duties as assigned. This is a hybrid role with an onsite presence required 2–3 days per week in Knoxville, Tennessee.

Requirements

• High School Diploma or GED is required.
• Minimum 3 years of experience in collections, recoveries, asset recovery, or repossession operations within a financial institution, lending organization, repossession agency, or recovery service provider.
• Minimum 3 years of hands-on experience managing repossession activities, including assignment placement, vendor coordination, title processing, remarketing support, skip tracing, and account resolution.
• Demonstrated knowledge of delinquency management, collections strategies, collateral recovery, and deficiency balance collection practices.
• Ability to prioritize demands from multiple assignments and projects.
• Strong collaborative problem-solving skills.
• Proficiency with Word, Excel, PowerPoint, and Outlook.
• Excellent written and verbal communication skills, with the ability to interact effectively with all levels of the organization.
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.

Nice To Haves

• Experience working with repossession vendors, auction partners, attorneys, and third-party service providers to ensure timely recovery and liquidation of collateral.
• Strong understanding of federal and state regulations governing collections, recoveries, repossessions, bankruptcy, and consumer protection requirements.

Responsibilities

• Contact members regarding past-due consumer loans, send required notices in accordance with policy, and process or transfer funds when appropriate.
• Assign collateral for repossession and coordinate recovery efforts with repossession agents and forwarding companies.
• Monitor repossession assignments and impounded units to protect the credit union’s lien position and prevent loss of collateral rights.
• Participate in departmental projects by coordinating tasks, tracking progress, processing invoices, and supporting departmental and organizational initiatives.
• Prepare and distribute required repossession notices, including Notices of Intent to Sell (Post-Repossession) and Notices of Deficiency (Post-Sale), in accordance with applicable laws, regulations, and credit union policies.
• Initiate and process cancellations of eligible ancillary products, including GAP and Extended Service Contracts (ESC).
• Monitor and follow up on outstanding requests in accordance with established policies and procedures to ensure timely resolution and receipt of applicable refunds.
• Serve as backup for repossession operations, including warranty and ancillary product claims.
• Perform other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED