Reports Analyst III

Focus on the Family•Colorado Springs, CO

1d•Onsite

About The Position

The Reports Analyst III position exists to maximize cost efficiency in Relationship Services by analyzing and balancing complex factors related to scheduling and all facets of reporting.

Requirements

Bachelor's Degree in Computer Science, Math, or related field
2 - 4 years of prior work experience involving use of analytical and computer skills
Working knowledge of Salesforce Reports
Experience with Genesys Reporting Features
Attention to detail and accuracy
Excellent organizational skills
Exceptional analytical ability and logical thought process to deal with complex problems
Advanced computer skills including Microsoft Office, Verint Work Force Management tools, Salesforce, Genesys, and SharePoint
Ability to communicate effectively (written and verbal)
Ability to meet continuous deadlines
Ability to work independently

Responsibilities

Generates and distributes weekly schedules using sophisticated scheduling software for Relationship Services staff
Balances various complex factors affecting the scheduling of personnel
Ensures the quick and professional handling of issues related to scheduling
Creates informational and sensitive decision-making reports, and analysis of scheduling issues to leadership
Evaluates and provides recommendations regarding staffing level needs
Approves requests for time off
Monitors Family Help Specialists' adherence to daily schedule
Evaluates potential upgrades in software capabilities
Collaborates with IT Reporting for requests of new reports
Maintains records of schedules, call/mail patterns, call/mail statistics, and related information
Monitors certain clerical staff to ensure routine activities related to scheduling are performed timely and accurately
Performs other duties as assigned