Reporting Specialist

Certus•Charlotte, NC

1d•$19 - $19•Remote

About The Position

At Certus, compliance isn't just paperwork — it's the promise we make to learners that their hard-earned credentials actually count. As a Reporting Specialist, you're the person who keeps that promise. You'll own the end-to-end process of submitting course completions to state licensing agencies, making sure every licensee gets credit for their work accurately and on time. This is a detail-oriented, high-ownership role where your accuracy directly impacts real people's professional lives.

Requirements

Sharp attention to detail — you catch what others miss and take accuracy personally
Strong organizational and time management skills; you thrive juggling multiple deadlines without dropping the ball
Clear, confident communicator — written and verbal — with colleagues, customers, and regulators alike
An independent, critical mindset: you don't wait to be told what's broken
Comfort learning new software; proficiency in Microsoft Office Suite
A growth mindset and genuine desire to enjoy the work you do

Responsibilities

Serve as the internal expert on your assigned specialties — becoming the go-to resource on courses, licensing agencies, and reporting requirements across the company
Pull and prepare student completion data, formatting it to meet each agency's exact submission standards
Submit completions to regulatory agencies within required timeframes using each agency's preferred reporting method
Own issue resolution — when something goes wrong, you identify it, communicate it to the right people, and drive it to a fix
Create custom documentation, certifications, and records as required by regulators
Maintain and update access to reporting portals; keep our records database accurate and audit-ready
Build professional relationships with regulators and represent Certus with credibility and care
Report all completions within a prescribed timeframe to the relevant regulatory agency using the agency’s required reporting method.
Communicate all reporting issues to relevant parties and drive the resolution.
Interact professionally with various regulators as it relates to their role.