Reporting & Product Analyst
About The Position
We are seeking an analytical, detail-oriented Reporting and Product Analyst to join the Financial Services team. The Financial Services team is responsible for improving merchant’s financial health: We create integrated payment solutions and build tools to help merchants manage their cashflow. In this role, you will sit at the intersection of data engineering, product strategy, and business operations. You will be responsible for translating complex product usage data and performance metrics into clear, automated reports, interactive dashboards, and actionable insights. Working closely with Product Managers, Engineers, and Business Stakeholders, you will help monitor product health, track user behavior, evaluate feature launches, and establish self-serve reporting tools across the organization.
Requirements
- 4+ years of professional experience in product analytics, business intelligence, or reporting analyst roles within a software, SaaS, or tech-driven organization.
- Advanced proficiency in SQL (complex joins, CTEs, window functions) for querying large relational databases.
- Hands-on experience building and publishing production-level dashboards using Looker, Tableau, Power BI, or similar analytics platforms.
- Experience using event-based tracking platforms such as Amplitude, Mixpanel, Heap, or Google Analytics 4 (GA4).
- Strong verbal and written communication skills with a proven ability to present complex data insights clearly to non-technical stakeholders.
- Bachelor’s degree in Business Analytics, Computer Science, Statistics, Finance, Information Systems, or a related field.
Nice To Haves
- Working knowledge of Python or R for statistical analysis, data manipulation, or automated scripting.
- Familiarity with Agile software development practices and tracking tools like Jira and Confluence.
- Experience working with modern cloud data warehouses like Snowflake, BigQuery, or Databricks.
Responsibilities
- Design, build, and maintain automated dashboards and self-serve reporting models in BI tools (e.g., Tableau, Power BI, Looker) to track key performance indicators (KPIs) such as adoption, engagement, retention, and conversion.
- Standardize and schedule weekly, monthly, and quarterly product performance reports for leadership and cross-functional teams.
- Audit and validate reporting pipelines to ensure data integrity, consistent metric definitions, and accurate tracking across systems.
- Analyze end-to-end user journeys, feature utilization, and funnel drop-offs using quantitative techniques (cohort analysis, segmentation, session tracking).
- Help establish baseline metrics for new feature releases, set up tracking specs, and analyze pre/post-launch performance or A/B test results.
- Conduct deep-dive data investigations to answer pressing product questions, uncover root causes of unexpected metric spikes/drops, and identify growth or UX improvement opportunities.
- Partner with Product Managers to translate business goals into measurable framework goals (e.g., OKRs) and define tracking requirements for development teams.
- Train non-technical stakeholders on how to interpret dashboards and leverage self-serve analytics tools for daily decision-making.
Benefits
- Annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
