Reporting Analyst - Orlando

Massey Services, Inc.•Orlando, FL

4d•Onsite

About The Position

Massey Services, Inc. has a great opportunity for the right person to join our Corporate TEAM in the role of Reporting Analyst. The ideal candidate will be a goal-oriented person who will compile and process data from our customer database into Excel spreadsheets. This person will compile and prepare financial and operational reporting and will also assist service center team members in the use of company software, timely completion of company reports, and with the understanding of administrative policies & procedures pertaining to these items.

Requirements

High school diploma or GED required.
Must have experience working with MS Excel and in reporting or accounting.
High School Diploma or Equivalent (GED)
Valid Driver's License and Clean Driving Record
Background checks completed on all candidates considered for hire

Nice To Haves

College degree preferred.
Knowledge of Python is preferred.

Responsibilities

Provide accurate and timely financial and operational reporting
Provide support to Service Center and Corporate personnel in use of company software
Be a contact to Service Center and Corporate team members for questions relating to completion of company reports
Process customer mailings as necessary and update or notate customer accounts due to forwarded mail notification
Manage and process Inter-Service Center account transfers
Perform data cleanup
Project a quality image
Other duties as assigned
Responsible for verification of month end balancing of revenue, sales, and other operational information for each Service Center.
Coordinate receipt of information from Corporate and Service center staff along with data retrieved from current CRM software for compilation.
Correct Service Center posting issues when possible or make appropriate adjustment to reports.
Develop more efficient ways to collect, process, and report information.
Provide support to all personnel for issues regarding company administration policies & procedures and use of current company software.
Assist with issues and answer any questions or concerns relating to current company operational reports.
Provide supplemental reports to Service Centers, Company Executives, and Regional Managers as requested.
Process outgoing mail, including but not limited to small statement & renewal files, various mailers, and Phone Tree files.
Lookup all forwarded mail from various correspondence (statements, renewal notices, invoices, letters) correcting the billing address or making notations on customer accounts as necessary.
Forward to appropriate Service Center(s) so they can assign follow up and update hard files.
Insure Inter-Service Center Account Transfer forms are properly completed and submitted in a timely manner.
Perform transfer of accounts in current CRM system.
Identify and correct issues with missing or invalid data in current CRM system.
Be committed to truth and integrity. Never Compromise! Be consistent and fair. Be committed to our Company’s image. The public perception of our people, vehicles, equipment and materials is essential to our success. Be committed to teamwork; think “We” and “Us”.