Reporting Analyst II

Rocket Companies•Highlands Ranch, CO

12d•$64,000 - $122,000•Hybrid

About The Position

This role involves reconciling complex reports, conducting research on servicer reporting issues, correcting servicing errors, interfacing with third parties, building relationships with investors, leading projects, and re-engineering processes for efficiency. The position requires advanced reasoning skills, objective analytical problem-solving, and the ability to work under strict deadlines. The individual will also lead the development of company best practices in data analytics, dashboarding, and reporting, and develop/maintain analytical models and dashboards.

Requirements

High school diploma or state approved equivalency required.
Typically requires a minimum of 5+ years related work experience.
5 plus years’ experience on SBO 2000 or SBO.NET or comparable knowledge of primary servicing system.
Demonstrates advanced computer and software skills necessary for job function.
Ability to manipulate data to create specific reports if needed.
Exceptionally skilled in verbal and written form as appropriate for the needs of the audience.
Demonstrated ability to craft written correspondence that conveys messages that cannot be misinterpreted.
Operates effectively under general supervision.
Receives detailed instructions on new projects.
Effectively builds strong relationships with team, manager and department.
Possesses objective analytical problem solving skills.
Requires relatively little direction to get the job done.
Decisions and actions have high impact on success of team, department, business line and/or client.
Scope of work has high impact on team, business unit, department and/or processes.
Willingness to go above and beyond the minimum requirements to ensure a positive customer experience.
Often searches for ways to improve the customer experience.
Must live within a commutable distance to the Highlands Ranch, CO office for in-office responsibilities (typically 2-6 days per month).

Nice To Haves

Bachelor's degree preferred.
Mortgage and/or Financial services experience a plus.
Experience with SQL, SSRS and/or Microsoft Power BI is a material plus.
Often goes beyond the basic requirements and takes on initiatives that clearly add value.
Often leverages new ideas; promotes new ways of looking at problems and processes.

Responsibilities

Reconciles the most complex reports received from primary servicers in accordance with Agreements and Departmental policy under strict deadlines and within short timeframes.
Completes research on complex issues relating to servicer reporting, servicer transfers, cash settlement issues and servicer inquiries.
Researches and corrects complex servicing errors or discrepancies and ensures accurate information is sent to the trust and investors.
Interfaces with Third Parties regarding complex verbal and written loan level requests.
Builds and maintains relationships with high-demand investors and identifies ways to address their needs and to satisfy and retain the clients.
Leads and executes projects with business partners, IT, vendors, and senior management and implements process improvements.
Analyzes current processes, identifies disconnects and re-engineers processes to gain efficiency.
Leads the development of company best practices around data analytics, dashboarding, and reporting.
Develops, maintains, and owns analytical models and dashboards for internal and external clients.
May perform other related duties or ad hoc projects within the scope of responsibilities.