Report Processor

Alpine Intel•Charlotte, NC

1d•Onsite

About The Position

Alpine Intel, a leader in the property insurance intelligence industry, is seeking a Report Processor to join their growing team in Charlotte, NC. This role involves taking complex information and explaining it in simplistic and straightforward terms, researching to build knowledge, and utilizing technical and written skills to dissect damaged systems, figure out what is wrong, and explain conclusions to help settle claims. Alpine Intel coordinates damage assessments with local technicians and end-users and writes reports for adjusters to settle claims across the United States. The Processing Department is responsible for writing final reports detailing the cause of damage, repair vs replacement recommendations, and cost. As a report processor, you will work closely with field technicians to review and analyze assessment information, conduct additional research, and write comprehensive reports for insurance carriers. Day-to-day, processors organize factual information into intelligible, logical, and formatted reports for clients, whose insurance carriers rely on the accuracy of these reports for quick and fair settlement of specialty and complex claims.

Requirements

You are ambitious and looking to grow yourself as a professional while growing alongside our company.
You are motivated by metrics and thrive in a competitive team environment.
You have strong written communication and grammar skills.
You have practice in maintaining a positive attitude in customer service roles.
You pay close attention to detail.
You set a standard for yourself in being punctual for your scheduled shift.
You are coachable and open to feedback.
You are ready to be a sponge to information, learn, and execute.
You are not afraid to handle frustrated callers with grace.
You adapt quickly and smoothly to process changes and platform updates.
Your pride yourself on your reliability, follow through, and teamwork.
You are accomplished in Microsoft Word and Excel.
You are able to pass a federal and criminal background check.
You are authorized to work in the United States and do not require work authorization sponsorship by Alpine Intel for this position now or in the future.

Nice To Haves

It is highly preferred that you have a bachelor’s degree in English, Communications, Business, or a related field.

Responsibilities

Interface with field technicians to review and interpret assessment findings.
Utilize automated estimating systems to prepare “repair vs replacement” appraisals for property damage.
Compose final reports based on the assessments and industry best practices.
Answer clients’ questions in detail regarding the reports.
Be detailed in all notations to properly communicate to the team.
Build and maintain relationships with the assessing technicians.
Produce a three-day turn-around-time per claim to ensure absolute customer satisfaction.
Answer inbound calls and be attentive in addressing each individual claim.
Handle or field end-user customer service escalations, as required.
Provide timely internal progress reports to the Alpine Intel Management Team.
Communicate with managers and peers clearly and effectively to build a trusting, respectful, and professional environment.
Receive critiques and feedback with an open mind and enact those changes in future reports and situations.
Perform other duties as assigned.