Report and Outcomes Coordinator
About The Position
SNAP is seeking a qualified individual for a Report and Outcomes Coordinator position to work in SNAP’s Mission Support Core. This position is full time and located at 3102 W Whistalks Way, Spokane Wa 99224. Open until filled. Starting salary for this position is $28.99-32.46 per hour DOE. Full range is $28.99.-$45.71 per hour. This position is responsible for leading SNAP’s outcomes reporting, data integrity, and program performance insights, while serving as a key liaison between programs, leadership, and technology teams. The role emphasizes communication, adaptability, training, with a customer service orientation.
Requirements
- Bachelor’s degree in Sociology, Social Work, Computer Science, Statistics, Data Analytics, or equivalent experience.
- Two to five years of Experience in Business Intelligence, in database management and program management.
- Experience in reporting, analytics, or program evaluation.
- Experience training and supporting users
- Ability to teach adult learners and provide training to individuals or groups as requested.
- Ability to present to large, diverse groups.
- Ability to help craft outcome measurements for agency and programmatic performance.
- Knowledge of Salesforce Reports and Dashboards, Crystal report writing, ESRI GIS software, database management, SQL scripting, SOQL scripting, Visual Basic and other programming languages.
- Ability to conceptualize solutions to complex problems in outcome measurement and accountability.
- Ability to help move agency towards valuing and understanding the role that outcome and data analysis can have in creating improved services.
- Ability to work with others to communicate information and methodologies regarding use of computer software for data tracking and reporting purposes.
- Ability to follow agency policy regarding confidentially and security issues
- Skills in oral and written communication.
- Drivers license, insurance and good driving record.
Nice To Haves
- Mileage reimbursement for business related local travel
- On-going training encouraged, with an emphasis on regulations, evaluation practices and developments surrounding technology advances
Responsibilities
- Ensure accurate and timely reporting
- Maintain high standards of data integrity
- Analyze trends and performance metrics
- Chairs Staff Outcomes Committee
- Champions data integrity
- Serve as bridge between teams
- Define outcome measures and reporting needs
- Business requirement gathering
- Deliver training tailored to learning styles
- Coach staff on systems and reporting
- Ability to present to large, diverse groups.
- Promote strong customer service with customer first approach
- Ability to provide active listening and collaboration
- Provide and receive real-time feedback
- Support leadership with performance insights
- Manage Salesforce, power BI and other reporting tools
- Ensure system accuracy and usability
- Manage and troubleshoot Salesforce and other application tickets
- Escalate and work with an external team to resolve the issues.
- Promote data-driven decision making
- Improve reporting processes
Benefits
- medical
- dental
- life
- LTD
- PTO
- 403(b)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
