Replenishment

Michaels Stores•Upper Moreland Township, PA

2d•Onsite

About The Position

This role is for the Overnight Stocking Team at the LI-ROOSEVELT FIELD, NY store. The shift starts at 8 PM. Responsibilities include assisting customers with shopping, locating products, and providing solutions. You will also execute a fast and friendly checkout experience with proper cash handling, and engage customers in the Rewards program and Private Label Credit Cards to complete enrollments. Educating customers on the Voice of Customer (VOC) survey and assisting with Omni channel processes like Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) are also key duties. The role involves participating in truck unloading, stocking, and planogram (POGs) processes. You will be responsible for merchandise recovery and maintenance, including the return/go-back process and general store recovery to ensure a well-merchandised and in-stock store. Performing Store In Stock Optimization (SISO) and AD set duties as assigned, supporting shrink and safety programs, and adhering to Standard Operating Procedures (SOPs) and Company programs for compliance are expected. You will interact with others respectfully, remain positive, and promote the organization's vision and values. This position also involves cross-training in Custom Framing selling and production, and other duties as assigned.

Requirements

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Michaels requires all team members in this role to be at least sixteen (16) years or older.

Nice To Haves

Retail and/or customer service experience preferred

Responsibilities

Help customers shop, locate products, and provide them with solutions
Provide a fast and friendly checkout experience; execute cash handling to standards
Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
Educate customers on the Voice of Customer (VOC) survey
Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
Participate in the truck unload, stocking, and planogram (POGs) processes
Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
Perform Store In Stock Optimization (SISO) and AD set duties as assigned
Support shrink and safety programs
Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
Cross trained in Custom Framing selling and production
Other duties as assigned