Replacement Sales - In Home Consultant

Pella•Maryland Heights, MO

9d•Onsite

About The Position

Pella Windows and Doors is seeking a Replacement Sales Representative for the greater St. Louis Metro area. This role is responsible for selling in-home Pella products to homeowners, providing design options, product selection, and installation expertise. The representative will deliver value-driven solutions and a best-in-class customer experience. The position involves a 10-step in-home selling process, including product demonstrations, project evaluation and measuring, project estimating, closing sales, and following the job through the system. Success in this role also involves asking for reviews and referrals, managing practices to increase sales and profitability, and developing satisfied customers. The representative will be expected to generate repeat, referral, and new customers independently, effectively handle customer objections, and close sales in the home. Daily leads are provided from customers who have already contacted Pella about their products.

Requirements

Must have a valid Driver's license and acceptable MVR record for the last 7 years.
Must have dependable transportation.
You must be prepared to travel as required by the job.
Reliable and dependable with the ability to work autonomously.
Excellent communication skills, a high standard of ethics, a strong math aptitude and strong organizational skills

Responsibilities

Responsible for all field activity relating to customer relations, product sales, collections and customer satisfaction for the replacement segment.
Pursues leads, gives product demonstrations both in the home and at the Showroom, discusses product options with the customer and takes on-site measurements.
Responsible for creating self-generated leads to supplement customer base.
Ensure quotes and orders are accurate and follow company sales processes.
Complete all required paperwork to ensure all necessary information is present, allowing the Project Coordinator and Installer to efficiently complete the project.
Comply with company policies on pricing, product offering, installation, credit and collections.
Follows up with prospects to inform them of business changes such as product offering, pricing, or assembly options in a timely manner.
Must be computer literate and able to use electronic software (PQM, MSOffice, Salesforce, etc.) to track, quote, sell and order products.
Follows up with all customers to ensure that the project meets or exceeds the customers' expectations.
Coordinates and communicates with the Project Coordinator to ensure accurate understanding of and timely resolution to customer issues.
Participates in various departmental and interdepartmental meetings or training as required.