Replacement Sales Consultant

Pella•Maryland Heights, MO

3d•Onsite

About The Position

Pella Windows and Doors is seeking a Replacement Sales Representative for the greater St. Louis Metro area. This role is responsible for selling Pella products in-home to homeowners, providing design options, product selection, and installation expertise. The representative will offer value-driven solutions to deliver a best-in-class customer experience. The position involves a 10-step in-home selling process, including product demonstrations, project evaluation, measuring, estimating, closing sales, and managing the job through the system. Success in this role also involves generating repeat and referral customers, as well as new customers independently. The company provides daily leads of customers who have already expressed interest in Pella products.

Requirements

Must have a valid Driver's license and acceptable MVR record for the last 7 years.
Must have dependable transportation.
You must be prepared to travel as required by the job.
Reliable and dependable with the ability to work autonomously.
Excellent communication skills, a high standard of ethics, a strong math aptitude and strong organizational skills

Responsibilities

Responsible for all field activity relating to customer relations, product sales, collections and customer satisfaction for the replacement segment.
Pursues leads, gives product demonstrations both in the home and at the Showroom, discusses product options with the customer and takes on-site measurements.
Responsible for creating self-generated leads to supplement customer base.
Ensure quotes and orders are accurate and follow company sales processes.
Complete all required paperwork to ensure all necessary information is present, allowing the Project Coordinator and Installer to efficiently complete the project.
Comply with company policies on pricing, product offering, installation, credit and collections.
Follows up with prospects to inform them of business changes such as product offering, pricing, or assembly options in a timely manner.
Must be computer literate and able to use electronic software (PQM, MSOffice, Salesforce, etc.) to track, quote, sell and order products.
Follows up with all customers to ensure that the project meets or exceeds the customers' expectations.
Coordinates and communicates with the Project Coordinator to ensure accurate understanding of and timely resolution to customer issues.
Participates in various departmental and interdepartmental meetings or training as required.