Repairs Team Lead

Homeward

7d • Remote

About The Position

As a fast-growing leader in the residential home reselling space, we are seeking a highly organized and experienced Repairs Team Lead to oversee our multi-national team of repair coordinators and manage the end-to-end execution of residential repair projects. This role is crucial in ensuring timely and high-quality repair work across a large volume of properties nationwide.
You’ll play a pivotal role in vendor management, pricing negotiations, repair triage, and quality assurance, all while leading a distributed team across the U.S., Mexico, and India. If you thrive in a fast-paced environment, have a strong background in residential real estate and construction, and are passionate about driving operational excellence, we’d love to hear from you.
This is a unique opportunity to make a significant impact at a rapidly scaling company that’s reshaping the residential real estate landscape. If you’re ready to lead a high-performing team and drive repair excellence across the country, we’d love to connect.

Requirements

• 5+ years of experience managing teams within the real estate, property management and construction sectors.
• 5+ years of hands-on experience in property management, residential repair project management and/or residential construction operations.
• Deep understanding of residential construction methods, pricing, and means across various U.S. regions.
• Proficiency with tools such as Salesforce, construction management platforms, and scheduling systems.
• Exceptional organizational and time management skills, with a sharp attention to detail.
• Excellent written and verbal communication skills; ability to coordinate effectively with internal teams, vendors, and contractors.
• Problem-solver with the ability to independently manage issues and drive solutions.
• Comfortable working in a fast-paced, dynamic, and results-driven environment.

Responsibilities

• Manage our network of vendors, including onboarding, performance monitoring, and ongoing relationship development with local and regional contractors.
• Negotiate budgets and pricing tables with vendors to ensure cost-effective solutions without compromising on quality.
• Collaborate cross-functionally with internal teams and stakeholders to ensure homes are market-ready on time and within budget.
• Address and resolve vendor issues, escalations, or repair delays by partnering with internal & external teams.
• Lead and manage a remote team of Repair Coordinators operating across multiple time zones (U.S., Mexico, India).
• Oversee the repair process lifecycle, including project ordering, vendor coordination, scheduling, budget management, status tracking, and invoice reconciliation.
• Monitor and manage repair pipelines, enforce SOPs, and maintain consistent internal communication.
• Monitor Repair Coordinator teams’ KPIs and drive performance management and coaching (when necessary)
• Participate in hiring and onboarding of new Repair Coordinators
• Deliver regular reporting on project timelines, costs, and challenges, providing insights to inform strategic decisions.
• Manage the collection and coordination of insurance documentation and claims requests with our insurance provider
• Support ad-hoc repair and maintenance projects as needed.

Benefits

• Comprehensive medical, dental, vision, and life insurance coverage – with company contributions towards premiums.
• Meaningful time off – including 20 days of paid vacation, 5 sick days, 12 company holidays, and 2 floating holidays.
• Generous paid parental leave of up to 13 weeks.
• 401(k) with employer contribution match.
• Remote-first work environment (our headquarters are in Austin, TX).
• Collaborative, low-ego team that values intellectual curiosity and continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed