Technician II: Hardware Repairs
About The Position
ComputerCare has spent more than 20 years building something rare in the IT world: a company where technical excellence and genuine human connection are valued equally. We're the trusted partner that IT leaders turn to when technology can't afford to fail. As a woman-owned business serving innovative companies worldwide, we combine certified technical expertise with a human approach. Whether it's managing complex device lifecycles for global teams or performing authorized repairs for Apple, Lenovo, HP and Dell devices, our work directly impacts how thousands of people stay productive every day. We never outsource our work because we believe in accountability, quality, and building lasting relationships—with our clients and as a team. If you're passionate about technology, take pride in solving real problems, and want to be part of a company that values both technical excellence and the people behind it, ComputerCare is where you belong. Come join us in our mission of being the Human Side of Hardware! We are seeking a dynamic and detail-oriented Technician II specializing in Hardware Repairs to join our innovative technical support team. In this role, you will be responsible for the execution of diagnostics and repairs in alignment and with manufacturer expectation of quality and efficiency. You will focus on obtaining certifications within two weeks of employment and meeting goals within your 90 day probationary period.
Requirements
- 1+ years experience performing Laptop, desktop, tablet, and/or iPhone repairs
- Certifications including: Comp TIA A+, ACMT, ACiT, Lenovo, HP, Dell, Toshiba and iPhone and Google/Android
- Committed to staying current on technology, procedures and training for manufacturers
- Comfortable with written and verbal communication
- Reliable and maintains regular and punctual attendance
Responsibilities
- Review and diagnose customer devices, analyzing the performance to determine details of equipment problems
- Earn and keep current on certifications for device manufacturers as needed, staying current with technology, procedures and trainings
- Ability to consistently produce 25+ quality hardware repairs per work week and during periods of high volume
- Ability to lift 50+ lbs on a consistent basis
- Reinstall operating systems, or adjust software settings to resolve equipment issues
- Perform repairs that meet the minimum requirements of the manufacturer’s key performance metrics
- Maintain a clean and organized work station to manufacturer and organization standards
- Earn and keep current on certifications for Apple, Lenovo, HP, Dell, and other manufacturers as identified by the organization
- Execute repairs within turnaround times and quality to the clients and organizations standards as agreed
- Resolve issues with manufacturer’s internal service teams, requiring verbal and written communication
- Keep track of devices and parts inventory while performing repairs
- Maintain part storage for repairs in process, and place orders for parts as needed
- Accurately complete service tracking documentation in internal systems
- Learn and use new processes and procedures as required for repair process
- Collaborate with team members and technical team leads across the organization on organizational goals, aligning with the company’s core values
- Engage with vendors, customers, and team members with a positive attitude, aligning with the company’s core values
- Assist in department cycle counts, escalating discrepancies to leadership
- Other duties as assigned by leadership
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
