Repairs and Exchanges Program Manager

Mitsubishi Heavy Industries, Ltd.•Orlando, FL

1d•Onsite

About The Position

The Service Parts Repair and Exchange Program Manager leads and manages the operations and execution aspects of capital parts and works cross-functionally with all organizations to support the corporate S&OP process. Develops budgets and schedules for repair work, manages repair performance, reports progress, and initiates action to assure program/project objectives and schedules are met and repair work is performed within budget and according to specifications. Coordinates resolution of technical problems and updates the final report of the project to the customer. Responsible for project turnover to the execution team and monitoring performance during that period of the project.

Requirements

Bachelor’s degree in engineering, statistics, mathematics, or other quantitative discipline.
A minimum of 8 years of experience with gas and steam turbine part types, applications, repair, and manufacture.
Knowledge of the purpose and limitations of parts within gas and steam turbines.
Knowledge of general accounting principles.
Ability to read, analyze, and interpret general business periodicals, financial statements, technical procedures.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures such as mean, standard deviation, proportions, percentages.
Ability to apply concepts of basic algebra and statistics.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply concepts of basic algebra and statistics.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
medium to advanced personal computer skills including electronic mail, word processing, spreadsheet, database, data manipulation, analysis software.
Microsoft Excel; SAP Navigation.

Nice To Haves

PMP certification is preferable, but not required.
MS Project or P6 experience preferrable, but not required.

Responsibilities

Represent the Gas Turbine Service – Service Operations and Sales organizations in discussion with Orlando Service Center (OSC) and Savannah Machinery Works (SMW) on the different frames technical issues that may have a commercial impact on MPW-A service business
Maintain expert knowledge of the different engine frame configurations per customer within the MPW-A fleet. Ensure technical instructions are fully defined for subsequent implementation and execution of repair and modification services
Understand the commercial impact to integrate engine frame component modifications prescribed by GTSE for either an individual customer engine or the fleet of common engine frames that capture financial impact to the Service Operations organization.
Communicate to the LTSA Programs frame specialist information specific to their frame responsibilities
Represent the Service Operations organization in discussion with the OSC and SMW shop in discussion of engine frame component repair
Understand the commercial impact to repair engine frame components to return component to original geometry and operational integrity
Provide to the Service Operations organization knowledge of repair cycle impact on component lifecycle
Develop and maintain expert knowledge of engine component compatibility / interchangeability amongst the M501F fleet, M501G fleet, M501J fleet and non-OEM fleet serviced by OSC and SMW.
Provide support to LTSA program managers during customer outages when component as found condition is inconsistent with anticipated. Coordinate with Quality and Service Engineering for root cause analysis and assist implementation of corrective action to return engine to service
Coordinate development of a system to effectively monitor and record the communication of technical information to our customers for their Mitsubishi equipment;
Coordinate resolution of configuration issues that arise on Mitsubishi supplied equipment and components
Coordinate communication between MHI and MPW-A as required for technical and implementation issues
Coordinate system information and process implementation that will improve MPW-A’s ability to understand desired unit and component configurations inclusive of engine specific Improvement Works directed by TGO
Review detailed information packages prepared by either OSC, SMW, or Takasago engineering prior to implementing modifications and improvements to equipment and components serviced by MPW-A. Coordinate the transfer of information between MPW-A and MHI on commercial information required to implement the upgrades. Provide feedback to MHI on the status of the implementation on the MPW-A fleet
Travel to customer or shop facility locations as required for coordinating the implementation of corrective action subsequent to engineering investigation and resolution of technical and operational equipment issues;
Perform other such duties as may be required.
Comply with all safety policies, practices and procedures reporting all unsafe activities to Management and/or Human Resources. Develop ability to perform safety presentation (toolbox meeting) to field service personnel.
Participate in proactive team efforts to achieve departmental and company goals.
Contribute to building a positive team spirit.
Communicate effectively with all levels of employees.
Protect confidential information by not communicating, disclosing to, or using for benefit of 3rd parties.
Maintain the highest degree of honesty and integrity at all times.