Repair Technician

Peak Technologies•Miami, FL

11h

About The Position

Peak Technologies is hiring a Repair Technician to diagnose, troubleshoot, repair, and replace faulty components in electronic equipment. The role supports quality management requirements and helps ensure resources are available to meet objectives and programs. The technician is accountable for managing quality issues and customer satisfaction arising from their work in accordance with customer requirements, the quality policy, and company procedures. The technician repairs and maintains equipment such as barcode readers, mobile computers, POS machines, fusers, and printers; replaces faulty components and worn or unacceptable cosmetics; and updates device software and firmware. Level I technicians have limited use of soldering equipment and may not replace critical components unless closely supervised by a Level II/III technician or supervisor. The role also involves cost-conscious use of time, equipment, and parts; reducing repeat repairs; entering repaired devices into the Tech Parts Inventory System; and maintaining an organized work area. The position operates within department guidelines, using nearly independent judgment to achieve assigned objectives. It does not involve management of employees. The primary language used in daily operations is English; Spanish, French, and Dutch are also listed as company languages. The stated work location is moving from 13431 SW 131st, Miami, FL 33176, to 1500 NW 95th Ave, Doral, FL 33172. Pay is $15 per hour, with a team-based production bonus that is not guaranteed.

Requirements

Technical background in electro-mechanical devices such as printers or kiosk/ATM devices, or equivalent experience.
Associate degree and/or 2–4 years of equivalent work experience in field service or a similar industry.
Basic computer skills.
Ability to use and understand test and lab equipment such as voltmeters, power supplies, bench tools, and soldering equipment.
Ability to assemble and disassemble electronic equipment and troubleshoot it.
Ability to work within division or department guidelines using nearly independent judgment.
Ability to follow written, oral, or diagram-based instructions using common-sense understanding.
Ability to prioritize and handle multiple tasks simultaneously.
Self-starter and motivated to perform effectively during periods of high demand.
Ability to take accountability and responsibility for business target delivery and decision-making.
Ability to read and interpret documents and speak effectively with individuals and groups.
Ability to perform work involving standing, walking, sitting, handling objects, reaching, climbing or balancing, stooping, kneeling, crouching or crawling, talking, hearing, and lifting up to 50 pounds.
Exposure to limited amounts of noise.

Nice To Haves

Certification in information technology or process improvement training.

Responsibilities

Diagnose, troubleshoot, repair, and replace faulty components in electronic equipment.
Repair and maintain barcode readers, mobile computers, POS machines, fusers, printers, and similar equipment.
Replace faulty components such as connectors, cables, and fuses, following supervision restrictions for Level I technicians.
Replace cosmetics that are worn out or unacceptable under Peak Technologies’ quality guidelines.
Update software and firmware on electronic equipment.
Use time, equipment, and new or used parts efficiently to maintain cost-effective operations.
Minimize repeat repairs.
Enter repaired devices into Peak Technologies’ Tech Parts Inventory System.
Maintain a clean and organized work area.
Manage quality issues and customer satisfaction arising from work in accordance with customer requirements, the quality policy, and company procedures.
Escalate issues discovered while performing assigned tasks.
Read and interpret safety rules, operating and maintenance instructions, procedure manuals, and correspondence.
Communicate effectively with external customers and employees at various organizational levels.