Repair & Technical Support Specialist

Innovasea • Bedford, NS

7d • Onsite

About The Position

Innovasea is seeking a Repair & Technical Support Specialist to join their passionate team. This role is critical in ensuring customer systems operate at peak performance. The position is repair-focused, requiring hands-on troubleshooting and repair of returned electronic equipment. The candidate must be comfortable performing detailed repairs, maintaining accurate records in our internal repair database, and ensuring timely updates for tracking and reporting purposes. In addition to repair responsibilities, the role involves providing exceptional customer support via email and phone communications. The candidate will also collaborate closely with Sales and Engineering teams to assist with product assembly, quality assurance, and continuous improvement initiatives.

Requirements

• At least 5 years experience in electronic repair
• Diploma or Advanced Diploma in Electrical/Electronic, Ocean technology or equivalent
• Comfortable working in an office and in the field
• Experience using software tools such as Microsoft Office, Slack, JIRA, Confluence, Salesforce and Syspro
• Experience using environmental monitoring equipment
• First aid training

Responsibilities

• Assess, troubleshoot, and repair all incoming equipment while ensuring rigorous quality assurance standards for outgoing orders
• Engage directly with customers to understand needs, resolve issues efficiently, and deliver effective solutions
• Communicate complex technical information clearly and confidently through strong verbal and written communication skills
• Develop clear, user-focused customer education materials, including manuals and quick-start guides, to improve usability and adoption
• Analyze and interpret data collected from aquaculture sites to identify issues, trends, and opportunities for optimization
• Take ownership of system reliability by ensuring all aquaculture sites with active equipment remain continuously online
• Deliver remote training sessions that empower customers to confidently operate and maintain equipment
• Design, refine, and implement internal procedures to improve the efficiency and reliability of incoming and outgoing equipment handling

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree