Repair Tech and Sales Associate - Event Season

POWDR•Haines Township, PA

2d•Onsite

About The Position

This part-time role is for our fall event season. The Repair Tech and Sales Associate is responsible for operating our Pro Shop, creating a welcoming environment for campers, parents, staff, and guests. This position requires the ability to work on sport equipment such as BMX bikes, mountain bikes, scooters, and skateboards. Retail operations include our Custom Station and Equipment Rental program. This position requires the ability to work in a fast paced and fun environment.

Requirements

1+ Years Equipment Repair Experience (BMX Bike, MTB Bike, Scooter, Skate, Rollerskate, etc.)
Customer Service Experience
Knowledge of retail operations
Knowledge of action sports hard goods
Knowledge of merchandising techniques
Working knowledge of Microsoft Suite, comfortable presenting and deploying new technologies
Provide work related references upon request
Successful completion of all pre-hire background checks, including criminal history clearance through the Pennsylvania State Police (PATCH), child abuse clearance through the Department of Public Welfare, Motor Vehicle Record if required by position and federal background screening via FBI fingerprinting
Mandated Reporter Training Certificate
Safesport Training Certificate

Nice To Haves

2+ Years Bike Repair Experience
High school degree or equivalent preferred
Experience working in a camp environment preferred

Responsibilities

Provide the highest level of guest service to internal and external guests, focusing on product knowledge, guest service, and engagement.
Always ensure an enthusiastic and professional level of customer service.
Ability to adapt to a rapidly changing environment and learn new skills.
Knowledgeable in retail sales and operations. Ability to utilize a POS system and software.
Have extensive product knowledge around action sports equipment and ability to make appropriate suggestions to campers and guests.
Willingness to learn product knowledge and ability to make appropriate suggestions to guests.
Skilled with knowledge and ability to repair action sports equipment. Service campers and guests equipment to ensure their ability to continue riding all parks/facilities. This includes and is not limited to BMX bikes, mountain bikes, skateboards, and scooters.
Mentor campers by educating them about their sport as well as equipment maintenance. Set a positive example and be a role model.
Operate our Equipment Rental program. Work with campers and guests to be fitted with the correct rental equipment. Maintain the rental fleet - manage equipment inventory, facilitate safety inspections, track repairs, etc.. We offer BMX bikes, mountain bikes, scooters, skateboards and safety equipment. Also work with campers to create custom keepsakes with our Custom Station program.
Ensure visual merchandising standards are met and maintain a welcoming shopping environment. This includes but not Regularly restock shelves and monitor inventory levels to ensure that products are available for customers. Ensure closing and opening procedures are complete. Cleaning the store throughout the day, before opening and after closing. Maintain loss prevention standards and procedures.
Ability to operate in a fast-paced environment.
Fill in to provide support and coverage for other retail areas, as needed.
Carry out safety protocols & processes ensuring safety of all campers, guests and staff.
Carry out the Woodward Guest Services standards – Be Safe, Be Friendly, Be Helpful, Be Proud.
Other duties as assigned