Repair Supervisor

CTDI•Coatesville, PA

5d•Onsite

About The Position

The Repair Supervisor is responsible for coordinating repair activities. This position supervises a team of repair technicians, assigns tasks, and ensures efficient and timely completion of repairs, while managing schedules, records, and optimizing operations to meet customer needs. This is a 1st Shift position, working from 7:00 AM to 3:00 PM, Monday through Friday.

Requirements

Electronics certification.
Experience in circuit board soldering required.
Previous technical management/leadership experience.
Detail-oriented and organized, with the ability to prioritize tasks and manage multiple projects simultaneously.
Strong leadership and interpersonal skills.
Effective communication skills, both verbal and written, with the ability to communicate technical information clearly and concisely.
Capable problem-solving skills and decision-making capabilities, demonstrating a strategic approach with a focus on achieving results and fostering continuous improvement.
Capacity to engage with customers in a professional manner.
Strong computer skills, including proficiency in Microsoft Office.
Knowledge of ISO 9000 Quality Systems.
Work Authorization: United States (Required)
Must be 18 years of age

Nice To Haves

Previous experience working in a high-volume distribution, manufacturing, technical service (i.e. testing and repair) or forward logistics operation a plus.
Experience working with UKG and Kronos.
Experience in supervising temporary staff.
General knowledge of OSHA Standards.

Responsibilities

Assists the Branch Operations in coordinating the operations and processes of testing, repairing, and refurbishing products.
Supervise and coordinate repair technicians to ensure timely and accurate completion of repair tasks, quality performance, safety standards, and efficient turnaround times.
Direct the work of employees engaged in wiring, soldering, and assembling fabricated components to create subassemblies or assemblies for electrical or electronic systems.
Engages in employee relations initiatives, promptly addressing and resolving employee concerns to maintain a positive work environment.
Conduct thorough reviews of work orders to ensure accuracy and completeness.
Train and mentor repair technicians, providing ongoing coaching and development opportunities to enhance technical skills and performance.
Assisting in enhancing the performance and productivity of a department of employees within the repair operation.
Order parts and equipment, as necessary.
Provide the next level of support for escalated technical issues during the work shift.
Communicate with customers to provide updates on repair status and address any concerns or issues.
Ensure compliance with health and safety regulations, company policies, and industry standards to maintain a safe working environment for employees and visitors.
All other duties assigned, based on the business the warehouse supports.