Repair Services Associate, Support II

Zebra Technologies•Buffalo Grove, IL

23h•Onsite

About The Position

This role performs intermediate-level tasks associated with servicing customer products, including diagnosing, repairing, and maintaining products, while ensuring customer satisfaction through high-quality service. At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally. Come make an impact every day at Zebra.

Requirements

No diploma required; Basic math and reading/writing skills are needed
1+ years of relevant work experience
Must be able to see color: No
Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like : Never
Working from heights such as roofs, ladders, or powered lifts: Never
Moving self in different positions to accomplish tasks in various environments including awkward or tight and confined spaces: Never
Remaining in a stationary position, often standing, or sitting for prolonged periods of time: Constantly
Stooping, kneeling, bending, crouching, reaching, pushing, or pulling: Occasionally
Moving about to accomplish tasks or moving from one worksite to another: Occasionally
Adjusting or moving objects up to 40 pounds in all directions: Occasionally
Communicating with others to exchange information: Frequently
Repeating motions that may include the wrists, hands, or fingers: Constantly
Operating machinery or power tools: Occasionally
Operating motor vehicles, industrial vehicles, or heavy equipment: Never
Assessing the accuracy, neatness and thoroughness of the work assigned: Constantly
Exposure to extreme temperatures (high or low): Never
Outdoor elements such as precipitation and wind: Never
Noisy environments: Occasionally
Other hazardous conditions such as vibrations, uneven ground surfaces or dust and fumes: Never
Small or enclosed spaces: Never
Adverse environmental conditions expected: Never
Medium work that includes moving objects up to 50 pounds

Nice To Haves

Attention to Detail: Ensure repairs are accurate and meet high-quality standards
Technical Proficiency: Skilled in using tools, equipment, and software to perform repairs and maintain records effectively
Problem-Solving: Analyze and resolve issues systematically and efficiently
Process Improvement: Identify opportunities to improve workflows and contribute to quality and productivity enhancements
Time Management: Ability to prioritize tasks and meet deadlines efficiently
Teamwork and Collaboration: Work respectfully and effectively with team members to achieve shared objectives

Responsibilities

Perform intermediate-level troubleshooting, repairing, and testing of products to restore functionality while ensuring quality standards are met
Inspect and diagnose products for defects or issues and implement appropriate repair solutions
Maintain equipment and tools, ensuring they are in proper working condition to support efficient repairs
Accurately document repair processes, findings, and parts used, keeping records organized and up-to-date
Provide updates on repair progress and timelines and ensure customer products are handled with care to maintain satisfaction
Mentor less experienced team members by sharing knowledge, guiding them in proper repair techniques, and ensuring adherence to company standards
Collaborate with team members to meet repair goals, improve workflows, and create a positive, respectful work environment
Contribute to process improvements by identifying opportunities for efficiency, quality enhancement, and standardization of repair procedures
Follow safety protocols, report safety concerns or equipment malfunctions promptly, and comply with company policies and regulations