Repair Services Associate, II

Zebra Technologies•Buffalo Grove, IL

9d•Onsite

About The Position

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally. Come make an impact every day at Zebra.

Requirements

Performs and understands a variety of tasks associated with servicing customer product.
Learns and applies developing knowledge of department and individual performance metric relationships, basic product design principles, data analysis, and operation cost components.

Responsibilities

Services customer product, including evaluating and validating customer complaint information, repair history, troubleshooting, and contract entitlement.
Creates work instructions, check sheets, or other process documentation.
Develops familiarity with a larger subset of products and processes, repair tasks that require specific skills learns and basic product design principles; follows general work instructions for assignments according to productivity and qualify standards.
Proactively identifies areas for quality and/or productivity improvement; may work with other departments/colleagues to identify and implement.
Possess good knowledge of repair systems; developing the ability to see larger scale trends in terms of product failure modes and repeat repairs.
Trains associates in basic work assignments and shares information with the team in regards to new learnings.
Complies with all required safety practices, and regulations; participates in safety meetings, committees, and/or audits.
May perform activities to calibrate tools and maintain equipment.
May obtain certification as an emergency responder.
May obtain training in other areas of safety (i.e. fire extinguisher use).