Repair Services Associate, II

Zebra Technologies Corporation•Buffalo Grove, IL

8d•Onsite

About The Position

Performs and understands a variety of tasks associated with servicing customer product. Learns and applies developing knowledge of department and individual performance metric relationships, basic product design principles, data analysis, and operation cost components. Services customer product, including evaluating and validating customer complaint information, repair history, troubleshooting, and contract entitlement. Creates work instructions, check sheets, or other process documentation. Develops familiarity with a larger subset of products and processes, repair tasks that require specific skills learns and basic product design principles; follows general work instructions for assignments according to productivity and qualify standards. Proactively identifies areas for quality and/or productivity improvement; may work with other departments/colleagues to identify and implement. Possess good knowledge of repair systems; developing the ability to see larger scale trends in terms of product failure modes and repeat repairs. Trains associates in basic work assignments and shares information with the team in regards to new learnings. Complies with all required safety practices, and regulations; participates in safety meetings, committees, and/or audits. May perform activities to calibrate tools and maintain equipment. May obtain certification as an emergency responder. May obtain training in other areas of safety (i.e. fire extinguisher use).

Requirements

Performs and understands a variety of tasks associated with servicing customer product.
Learns and applies developing knowledge of department and individual performance metric relationships, basic product design principles, data analysis, and operation cost components.
Possess good knowledge of repair systems; developing the ability to see larger scale trends in terms of product failure modes and repeat repairs.

Responsibilities

Services customer product, including evaluating and validating customer complaint information, repair history, troubleshooting, and contract entitlement.
Creates work instructions, check sheets, or other process documentation.
Develops familiarity with a larger subset of products and processes, repair tasks that require specific skills learns and basic product design principles; follows general work instructions for assignments according to productivity and qualify standards.
Proactively identifies areas for quality and/or productivity improvement; may work with other departments/colleagues to identify and implement.
Trains associates in basic work assignments and shares information with the team in regards to new learnings.
Complies with all required safety practices, and regulations; participates in safety meetings, committees, and/or audits.
May perform activities to calibrate tools and maintain equipment.
May obtain certification as an emergency responder.
May obtain training in other areas of safety (i.e. fire extinguisher use).