Repair Service Representative I

Panasonic•Bothell, WA

1d•Onsite

About The Position

Entry level customer service representative, handling the processing and oversight for new orders/quotes, product returns, warranty and resolution of billing and collections issues. Responds to routine customer service requests and inquiries. Provides feedback to improve processes within Repair Shop to expedite processing of repair orders. Routinely interfaces with internal Panasonic Departments for the coordination of internal work packages, reporting status and tracking of jobs in order to monitor and satisfy customer requirements.

Requirements

Must be able to work effectively in teams to satisfy customer requirements.
Ability to participates in Kaizen Lean action teams, learning and incorporating new concepts in daily work processes.
Ability to process customer goods through the repair process to conclusion and billing.
Ability to identify problems that require escalation for quick resolution.
Ability to perform in high-stress, high pressure environment.
Excellent written and verbal communications skills for daily communications with internal and external customers for routine customer service issues.
Working knowledge of Microsoft Office applications.
Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
Normally follows established procedures on routine work, requires instructions only on new assignments.
High School Diploma or equivalent internationally recognized qualification.
2 years’ of customer service/administrative or order administration experience.

Nice To Haves

Familiar with repair work procedures, work instructions and quality operating procedures preferred

Responsibilities

Processes new orders and quotes, product returns, warranty and resolution of billing and collections issues.
Routinely monitors the repair cycle for turn around time conformance.
Maintains and updates Customer Profiles as customer requirements change.
Provides feedback to improve processes within Repair Shop to expedite processing of repair orders.

Benefits

Flexible paid time off for exempt salaried employees.
14 vacation days per year + 7 sick days + 3 personal days for non-exempt hourly employees, with accrual rate increasing with tenure.
11 company paid holidays per year.
Office closure between Christmas and New Year.
Additional compensation for operational positions working on holidays.
Medical insurance offerings from Aetna and Kaiser.
Dental PPO and DMO options.
Vision insurance through EyeMed or VSP.
401K with 50% match on up to 8% contribution, fully vested from day 1.
Washington’s Family and Medical Leave program (for Washington residents).
Washington’s Paid Sick Leave program (for Washington residents).
Wellness Program.
Counseling services.
FSA & HSA.
Life Insurance for employee, spouse and child.
AD&D Insurance.
Long-term and Short-term disability.
Critical Illness Insurance.
Accident Insurance.
Legal Assistance.
Pet Insurance.
Identity Theft Protection.
Dependent Care FLSA.
Education Assistance.
Commuter Program.
Employee Purchase Program.
Service Award Program.