Repair Service Administrator

Xylem•Pewaukee, WI

10d•Onsite

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. We’re Hiring for a Repair Service Administrator! If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark! THE ROLE: This position is a mix of project management, customer service and planning. This is an on-site position based at our Pewaukee, WI facility. The Repair Service Administrator will be responsible for the processing of the orders involved with the pump repairs and testing services offered by FPO, as well as all customer warrantees. Work with engineering on obtaining costs for the pump repairs and process purchase orders to have the repair work completed per the specifications and schedule to meet customer requirements. Maintain a professional work environment and demonstrate written and verbal communication skills.

Requirements

High School Diploma or equivalent
5+ years of experience in contract management, project management, order management
High level of attention to detail
Strong communication skills, both written and oral – this role requires a high level of engagement with internal and external stakeholders (vendors, procurement, third-party shops, sales, etc.).

Responsibilities

Receive and review customer’s orders for accuracy and completeness.
Keep and maintain the records of all customer codes, tax codes, sales force codes, invoices and shipping data for each job.
Obtain current cost data from vendors for parts and repair services to assist the engineer in preparing the pump repair proposals.
Record costs in our business system.
Coordinate trucking and logistics information with the Shop team.
Participate in and present at production meetings and conduct repair meetings.
Processes orders for the parts and repair services required for the pump repair or test as directed by the engineer. Includes loading information and codes for the repair and parts drawings on our business system. (For repairs, TRA’s and MVR’s)
Handles correspondence from our customers concerning the repair orders and customer complaints and service inquiries.
Prepares the shipping documents and invoices for the pump repairs jobs.
Maintains the files for the customer warranties (TRA’s), and processes the orders for replacement parts and services, and shipping papers for the TRA’s.
Reviews pump repair proposals, inspection reports, and engineering drawings (for repairs) for accuracy and completeness for the pump repair jobs.
Processes the orders for the Material Variance Reports (MVR’s) for the repair or replacement of defective or missing material.
Handles the daily invoicing for all of FPO parts and repairs & shipment reports for management.