Repairs & Returns Clerk

Potter Global Technologies • Hollins, VA

2d • Onsite

About The Position

Join Us as a Repair & Return Clerk at Potter Global Technologies. At Potter Global Technologies, we’ve been protecting lives around the world for over 125 years—and we’re just getting started. We’re a global leader in life safety solutions, committed to saving lives through innovative technology and trusted partnerships. Our vision is for our customers to know us globally as their innovative, easy-to-do-business-with, best-in-class life-safety product partner. And our mission? With a passion for creating safer environments worldwide, our mission is to provide our customers with a team of real people that connect them with reliable expertise in life safety applications. If you're inspired by purpose, energized by collaboration, and thrive in an environment of feedback, ownership, and experimentation—you’ll feel at home here.

Requirements

• At least one year of experience in a comparable position.
• Experience with Excel preferred.
• Experience with Salesforce preferred.
• Strong attention to detail and organizational skills
• Ability to manage multiple tasks in a fast-paced environment
• Strong written and verbal communication skills
• Proficiency in Microsoft Outlook and Excel
• Accurate and efficient data entry skills
• Ability to learn department-specific software and systems
• Strong time management and prioritization abilities
• Reliability, adaptability, and follow-through
• Ability to work collaboratively across departments

Responsibilities

• Electronically log warranty and non-warranty products received for repair or credit in Salesforce and the repair and return database
• Accurately evaluate incoming items and properly process repairs and credits
• Maintain visual management and tracking of repair and return item status
• Input technician repair notes into electronic databases with accuracy and attention to detail
• Coordinate closely with technical support, customer service, and repair technicians to ensure timely product disposition
• Provide proactive status updates to internal stakeholders to support customer communication
• Prepare repaired products for return shipment, including packing, generating invoices, emailing customers, and preparing packing slips
• Transfer completed repairs to shipping
• Perform other departmental duties as assigned

Benefits

• Employee Ownership Program
• Competitive health, dental, and vision plans
• 401(k) with company match
• Generous paid time off and holidays
• Continuous learning and development opportunities
• Financial Wellness programs including complimentary Certified Financial Planner sessions
• Recognition programs that celebrate individual and team wins
• A mission-driven team that supports life-saving outcomes, every day

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED