Fulfilment Center Clerk, Returns
About The Position
This role is responsible for managing the returns process within a fulfillment center. Key duties include receiving, inspecting, and processing returned furniture, ensuring accuracy and adherence to quality standards. The position involves documenting return outcomes, assisting with inventory management, and maintaining a safe and organized workspace. Collaboration with various teams to resolve return-related issues and contributing to process improvements are also essential aspects of this role. The clerk will also support order preparation and perform other related warehouse tasks as needed.
Requirements
- 1–2+ years of experience in a warehouse, distribution center, or logistics environment.
- Ability to work physically for extended periods (standing, lifting up to 49 lbs / 22 kg, working in variable temperatures).
- Strong attention to detail and ability to follow multi-step processes consistently.
- Comfort working with inspections, quality checks, and basic documentation.
- High school diploma or equivalent.
Nice To Haves
- Experience in quality control, returns processing, or furniture handling is a plus.
- Experience in small teams or start-up environments is a plus.
Responsibilities
- Receive, unload, and inspect returned furniture to ensure accuracy and compliance with quality standards.
- Process returns through inspection, restocking, and product disposition (BIS, refurbish, donate, or dispose) following established procedures.
- Accurately document return outcomes and flag quality or product issues to the appropriate teams.
- Assist with organizing inventory, storage optimization, and maintaining accurate stock records.
- Maintain a clean, safe, and organized returns workspace at all times.
- Support order preparation when needed (picking, labeling, staging).
- Collaborate with Warehouse Operators, Logistics, and Customer Happiness teams to resolve return-related issues.
- Follow SOPs and contribute suggestions for process improvements and efficiency.
- Perform other related warehouse and fulfilment tasks as required.
Benefits
- Competitive hourly wage ($21/hour).
- 40 hours/week with paid overtime.
- Benefits starting after 1 month.
- Growth opportunities in a fast-growing, customer-focused start-up.
- A welcoming, inclusive environment where ideas are encouraged and valued.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
