Fulfilment Officer

Manulife

7d•Remote

About The Position

Manulife is seeking a detail-oriented professional primarily responsible for verifying documents related to residential mortgage applications, from the initial loan application to issuing instructions to lawyers and notaries. This role involves preparing and processing all mortgage-related transactions and documents, requiring a high level of efficiency and organization.

Requirements

Proficiency in MS Office programs, including Word, Excel, and Outlook.
Previous experience in the banking sector.
Ability to understand and accurately interpret legal mortgage documents.

Nice To Haves

Demonstrates excellent customer service skills with a strong ability to effectively engage and support clients.
Possesses strong interpersonal skills that enhance communication and collaboration, contributing positively to team dynamics.
Proven organizational and time management skills, with exceptional attention to detail, ensuring accuracy and precision in work.
Ability to thrive in high-volume, fast-paced settings while maintaining quality and composure, coupled with a willingness to work flexible hours during peak seasons.
General knowledge of the residential mortgage industry and mortgage underwriting practices.

Responsibilities

Review mortgage documents to ensure completeness and compliance, and set up and manage new mortgage business, handling related financial transactions.
Utilize strong decision-making and problem-solving skills to address issues, influence decisions, and ensure accountability and responsiveness to meet or exceed expectations.
Foster strong collaborative relationships with internal departments by delivering excellent customer service and supporting the team in meeting urgent deadlines and managing increased workloads.
Identify and propose opportunities for improvement and efficiencies, assist with their implementation, and ensure that escalated complaints consider the customer experience.
Follow bank policies and standards for the required information, documentation, and processes involved in discharging a mortgage.